Yamilets Chavez Ortiz
Visalia,CA
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Following that i am also a fast learner and open to learn something new.
Overview
10
10
years of professional experience
Work History
Waitress/Bartender
California Tacos Seafood & Bar
Visalia, CA
08.2024 - 01.2025
- Assisted in seating guests at tables or booths.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Effectively multitasked within fast-paced environment.
- Balanced daily registers and generated sales reports for management.
Waitress/Cashier Team Lead
Los Panchos Market & Restaurant
Exeter, CA
04.2024 - 08.2024
- Processed payments accurately using cash registers or POS systems.
- Developed positive relationships with regular customers through friendly conversation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained a clean work station by restocking supplies, wiping down counters.
Waitress
IHOP
Visalia, CA
08.2014 - 06.2022
- Stocked service areas with supplies during slow periods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Mt. Whitney High School
Visalia, CA06-2014
Skills
- Dining area maintenance
- Customer service
- Food handling safety
- Food and wine pairings
- Cash handling
- Table setting knowledge
- Check payment processing
- Inventory management
- Menu recommendations
- Greeting guests
- Friendly and always with a smile
- Making sure the customer is always satisfied
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Waitress/Bartender
California Tacos Seafood & Bar
08.2024 - 01.2025
Waitress/Cashier Team Lead
Los Panchos Market & Restaurant
04.2024 - 08.2024
Waitress
IHOP
08.2014 - 06.2022
High School Diploma -
Mt. Whitney High School
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