Yamilette Tavarez
Cranston
Summary
Experienced and personable customer service professional with over 5 years in fast-paced, customer-facing roles. Skilled in delivering attentive, high-quality service with a focus on communication, professionalism, and creating a positive experience. Adaptable, detail-oriented, and team-driven, with a strong ability to anticipate guest needs and handle high-pressure situations with ease.
Overview
5
5
years of professional experience
Work History
Specimen Processor
East Side Clinical Laboratory
05.2023 - 04.2024
- Verified and accurately matched patient information on requisitions with drawn specimens.
- Entered accurate patient data into the laboratory information system for each type of testing performed.
- Processed blood specimens by centrifuging to separate components.
Food and Beverage Cashier
Plainridge Park Casino
01.2023 - 04.2023
- Interact with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders.
- Provided correct change to customers while following cash handling policies and procedures.
- Ensures work area is neat, clean, and sanitized before and throughout shift.
- Monitor and replenish all food products in work area by stocking counters and display in a neat, accurate, and timely fashion.
Sales Associate
The Home Depot
01.2022 - 12.2022
- Assessing customers' questions and needs related to products and their projects.
- Maintaining stock and ensuring that their assigned areas are clean, safe, in-stock.
Customer Relations Specialist
Amazon
10.2019 - 12.2021
- Logged 30 calls a day, information and solutions provided into the internal database.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Met customer call guidelines for service levels, handling time and productivity.
Education
Patient Support Specialist Certification Program - Health Insurance, Medical Terminology, Electronic Health Records, Code of Ethics, Scheduling, Safety & Infection Control, Phone Etiquette Training, Healthcare Ethics & Laws
Community College of Rhode Island
Providence, RI01.2025
Certified Phlebotomy Technician - undefined
American Safety Programs & Training Inc.
11.2022
Skills
- Customer Service Skills
- Conflict Resolution Training
- Time Management Skills
- Attention to Detail
- Communication Skills
- Critical Thinking
- Organization Skills
- Multitasking
- Flexibility
- Bilingual - Fluent in Spanish
- Adaptability
- Team collaboration
- Interpersonal Skills
- Data Entry
- Microsoft
- Data Analysis
- Mental Health Certification
- CPR and First Aid Certified
- Crisis Prevention Intervention Training
Timeline
Specimen Processor
East Side Clinical Laboratory
05.2023 - 04.2024
Food and Beverage Cashier
Plainridge Park Casino
01.2023 - 04.2023
Sales Associate
The Home Depot
01.2022 - 12.2022
Customer Relations Specialist
Amazon
10.2019 - 12.2021
Certified Phlebotomy Technician - undefined
American Safety Programs & Training Inc.
Patient Support Specialist Certification Program - Health Insurance, Medical Terminology, Electronic Health Records, Code of Ethics, Scheduling, Safety & Infection Control, Phone Etiquette Training, Healthcare Ethics & Laws
Community College of Rhode Island
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