Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaima Garcia

Homestead,FL

Summary

Adept at fostering guest satisfaction, I leveraged teamwork and deep cleaning expertise at Private Houses Cleaning to enhance room cleanliness, contributing to a substantial decrease in guest complaints. My ability to efficiently coordinate with staff and manage inventory exemplifies my commitment to operational excellence and customer service.

Overview

1
1
year of professional experience

Work History

Housekeeper

Private Houses Cleaning
07.2024 - 01.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Education

No Degree - Actualizacion En Servicios

Formatur ( Ministerio De El Turismo)
Hotel Habana Sevilla (Havana ,Cuba)
06-2014

No Degree - Commercio Y Gastronomia

Frank Pais
Boyeros, Ciudad Habana ,Cuba
12-2002

High School Diploma -

Santiago Figueroa Cruz
San Antonio De Los Baños ,HAV Cuba
07-1998

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Residential cleaning
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-oriented
  • Physically strong
  • Guest relations
  • FLUENT IN [LANGUAGE]
  • Staff training
  • Childcare support
  • Ordering cleaning supplies
  • Quality assurance
  • Inventory control
  • Supply inventory management
  • Pet care assistance
  • Multitasking and organization
  • Cleaning and organizing
  • Safety protocols
  • Room preparation
  • Commercial and residential cleaning
  • Deep cleaning
  • Surface disinfection
  • Hardworking
  • Safe cleaning with chemicals
  • Dish preparation
  • Watering plants
  • Able to lift [number] lbs
  • Chandelier cleaning
  • Glass and window washing
  • Linen replacement
  • Sanitization techniques
  • Towel replenishment
  • Dusting
  • Mopping and buffing floors
  • Sweeping and mopping
  • Team support and collaboration
  • Professional and courteous

Languages

English
Elementary

Timeline

Housekeeper

Private Houses Cleaning
07.2024 - 01.2025

No Degree - Actualizacion En Servicios

Formatur ( Ministerio De El Turismo)

No Degree - Commercio Y Gastronomia

Frank Pais

High School Diploma -

Santiago Figueroa Cruz
Yaima Garcia