Yamilka Machin
Hollywood
Summary
Dynamic hospitality professional with extensive experience at W Hotel, excelling in guest relations and inventory management. Proven ability to maintain high cleanliness standards and ensure customer satisfaction through effective communication and teamwork. Skilled in food safety regulations and adept at multitasking in fast-paced environments, consistently delivering exceptional service during high-profile events.
Overview
15
15
years of professional experience
Work History
Mini Bar Attendant and Banquet Server
W Hotel
Miami Beach, FL
10.2011 - Current
- Stocked and maintained mini bar inventory to ensure guest satisfaction and prompt service.
- Monitored beverage temperatures and quality, ensuring compliance with hotel standards.
- Collaborated with housekeeping to replenish mini bar supplies efficiently during room turnovers.
- Provided exceptional customer service by promptly addressing guest inquiries and requests regarding mini bar items.
Banquet Server
W Hotel South Beach
Miami Beach, FL
10.2011 - Current
- Delivered exceptional service to guests during high-profile events and functions.
- Collaborated with kitchen staff to ensure timely and accurate food service.
- Set up and dismantled banquet rooms according to event specifications.
- Maintained cleanliness and organization of dining areas throughout events.
Education
Bachelor of Arts -
Hermanos Saiz Montes De Oca
University Of Pinar Del Río ,Cuba07.2008
Skills
- Cleanliness maintenance
- Food safety regulations
- Product stocking
- Beverage making
- Hygiene standards
- Upselling strategies
- Cross-selling products
- Menu memorization
- Safety awareness
- Safety procedures
- Inventory and supply
- Maintenance
- Cleaning techniques
- Guest relations
- Professional appearance
- Mentoring and training
- Room preparation
- Trash waste and removal
- Lost and found procedures
- Room inspection
- Stress tolerance
- Hospitality industry
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Customer satisfaction
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Food storage
- Professionalism
- Menu item memorization
Timeline
Mini Bar Attendant and Banquet Server
W Hotel
10.2011 - Current
Banquet Server
W Hotel South Beach
10.2011 - Current
Bachelor of Arts -
Hermanos Saiz Montes De Oca