Yamily De Leon
San Jose,CA
Summary
Ambitious, reliable, and career-focused. Anxious to obtain a position in healthcare to help launch my career while achieving company goals.
Overview
9
9
years of professional experience
Work History
In-Home Child Caregiver
Choices For Children
San Jose, CA
08.2023 - Current
- Provided safe, nurturing and stimulating environment for children in own home.
- Interacted with parents regularly to discuss the day's activities and any issues that may have arisen during the day.
- Monitored children's play activities to verify their safety.
- Changed diapers, bathed infants and toddlers when necessary or requested by parents.
- Organized age appropriate activities to promote learning and growth.
- Responded promptly to any medical emergencies involving the children in my care.
- Ensured physical and emotional well-being of children through activities such as reading, playing games and outdoor play.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Ensured child safety by maintaining a secure and hazard-free environment.
Spa Attendant
Burke Williams Spa
San Jose, CA
03.2019 - 05.2023
- Prepared treatment rooms prior to each guest's arrival including setting up linens and products needed for treatments.
- Stocked towels, linens, robes and other amenities in the locker rooms.
- Conducted regular checks on temperature levels within hot tubs, pools, steam rooms to ensure safety standards were met.
- Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
- Provided customer service and support to guests in the spa area.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Resolved guest complaints to maintain complete customer satisfaction.
- Checked guests into their scheduled appointments upon arrival at the spa reception desk.
- Assisted with booking appointments and processing payments for services.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Phone Banker
Services, Immigrant Rights And Education Network
San Jose
05.2020 - 11.2020
- Gathered data about customer preferences so that marketing campaigns could be tailored accordingly.
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Processed payments over the phone using secure payment methods.
- Performed additional duties as assigned by supervisor or manager.
- Utilized effective communication techniques when speaking with customers in order to maintain a positive relationship.
- Resolved problems or discrepancies concerning customer needs.
Cooker Operator
Bluecrew
Santa Clara, CA
05.2016 - 08.2016
- Performed basic administrative duties such as inventory management, ordering supplies.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Ordered supplies as needed for the kitchen.
- Organized storage areas for efficient usage of space.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Resolved customer complaints regarding food quality or services provided.
- Managed portion control using correct utensils during preparation and plating.
Education
High School Diploma -
Lincoln High School
San Jose, CA06-2019
Some College (No Degree) - Business Administration
Evergreen Valley College
San Jose, CASkills
- Time management
- Team collaboration
- Problem solving
- Organizational skills
- Team building
- Problem-solving
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
In-Home Child Caregiver
Choices For Children
08.2023 - Current
Phone Banker
Services, Immigrant Rights And Education Network
05.2020 - 11.2020
Spa Attendant
Burke Williams Spa
03.2019 - 05.2023
Cooker Operator
Bluecrew
05.2016 - 08.2016
High School Diploma -
Lincoln High School
Some College (No Degree) - Business Administration
Evergreen Valley College
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