Yamily Santana
New York
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
8
8
years of professional experience
Work History
Amendment Specialist
Barasch & McGarry Law Firm
02.2024 - Current
- Took charge of over 1,001 client accounts post-attorney assessment for VCF amendments
- Liaised with third parties to acquire necessary amendment documentation
- Innovated document handling and distribution to stakeholders
- Proactively assessed accounts for potential amendments for further compensation
- Crafted compelling cover letters underscoring the severity of the client's 9/11 illness
Employment Community Support Coordinator
AHRC NYC
04.2023 - 02.2024
- Design PowerPoint presentations to boost employment readiness for individuals with disabilities
- Coordinate with stakeholders to create personalized skill-building strategies for participants
- Facilitate job placements by crafting resumes and conducting mock interviews
- Identify internships and organize events to enhance networking and skill development
- Empower individuals through tailored programs, improving job prospects and community integration
Community Support Professional
AHRC NYC
03.2022 - 03.2023
- Organized engaging events for individuals with developmental disabilities, enhancing social skills
- Guided individuals in mastering public transport routes, fostering independence
- Developed creative lessons in hygiene, history, art, and music, promoting self-expression
- Documented monthly progress, tracking goal achievements and personal growth
- Facilitated effective communication with families and staff, ensuring cohesive support
Call Center Representative
E-Z Pass New York
09.2020 - 02.2022
- Assisted clients with account updates, enhancing satisfaction and retention
- Explained payment options, improving account management efficiency
- Updated client data accurately, ensuring compliance and data integrity
- Resolved account inquiries, boosting customer trust and loyalty
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Supervisor
Dunkin Donuts
05.2017 - 10.2020
- Led team communication, ensuring seamless operations and high service standards
- Strategically assigned roles, enhancing customer satisfaction and operational efficiency
- Defined objectives, fostering accountability and improving team performance
Education
MASTER OF SCIENCE - CRIMINAL JUSTICE
University of Southern California
Los Angeles, CA05.2022
Bachelor of Arts - PSYCHOLOGY
Pennsylvania State University
University Park, PA05.2021
ASSOCIATES OF ARTS - PSYCHOLOGY
Union County College
Cranford, New Jersey05.2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Coaching and mentoring
Activities
- Gamma Gamma Sigma Sister (Community Service Sorority)
- Morale Chair (Gamma Gamma Sigma)
- Student Programming Association
- Volunteer at Life Link (Assisted individuals with disabilities in reading, working on goals, and organizing activities)
- Penn State Odyssey Writer
- Phi Theta Kappa Honor Society Member
- Educational Fund Opportunity Member
- Dominican Day Parade Scholarship Recipient
- Model United Nations and History Club President
- Invited to the United Nations to meet ambassadors
Languages
Spanish
Native or Bilingual
Timeline
Amendment Specialist
Barasch & McGarry Law Firm
02.2024 - Current
Employment Community Support Coordinator
AHRC NYC
04.2023 - 02.2024
Community Support Professional
AHRC NYC
03.2022 - 03.2023
Call Center Representative
E-Z Pass New York
09.2020 - 02.2022
Supervisor
Dunkin Donuts
05.2017 - 10.2020
ASSOCIATES OF ARTS - PSYCHOLOGY
Union County College
MASTER OF SCIENCE - CRIMINAL JUSTICE
University of Southern California
Bachelor of Arts - PSYCHOLOGY
Pennsylvania State University
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