Yamini Mallakunta

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution
• Providing direct technical assistance to customers via phone, email, and chat.

Proof of Concept UI Panel for Vectra 2.0 - Philips Healthcare Product

• Migrated Vital Operations from hardware to an UI panel involving interactions between multiple modules.
• The project is mainly focused on developing a working prototype for Vectra 2.0 without affecting the existing features.
• The project includes five prototypes. Each prototype has different design and implementation work flow.
• An UI Panel with 18 special keys out of which 4 keys are implemented for prototype level.

Discovery tools for DB's connectivity for DRM (Disaster Recovery Manager Application) product discovery module.

• The tool is to check the DB connectivity outside the product for multiple types of database like MYSQL, Oracle and MSSQL databases.
• The tool is simple program written in Java language to test JDBC Connectivity depending on the input parameters provided.
• It helps to easily isolate where actually the issue occurs so that the developer working on the product could easily identify as the issue is due to Code or Configuration issue.