Yamini Soto
Marietta,GA
Summary
Cultivated strong client relationships through effective communication and rapport-building. Fostered a professional atmosphere grounded in respect and expertise. Drove client satisfaction initiatives to support organizational growth and personal development within the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multiple customer service projects
Alorica and NCourt
- Verizon project- Answered calls for Verizon Wireless. Monitored AHT time as well as TK. Promoted current promotions.
- Ncourt project-Answer calls, take payments for probation, traffic violations and utilities for the courts all over the United States. Assist attorneys and court clerks on payments. Average call time and well as take rates.
Vice President
Family First Life
01.2021 - 02.2023
- Outbound and incoming calls, building rapport with clients as well as finding their needs for life, insurance or investment plans, understanding their financial situation, and finding the best plan for them to not only cover their funeral final expenses, but to also cover their assets and or finances once they pass away. Ran a team of 40 Agents, hired and trained as well as developed.
1st Party Collector
Sequium Asset Solutions
09.2019 - 04.2020
- Used latitude and livevox to collect payments on, stated mini Miranda and recorded statement, collected on balances of 35$-7,000$. Inbound, outbound calls and met expectations of QA and AHT. Quota expectation of 3400 and collected on regions dda and other creditors.
Collections Specialist
Credit Acceptance
01.2018 - 06.2019
- Collecting Past due accounts bringing them current and taking in consideration different departments, inbound and outbound calls with aht of 2.44min and collecting bonus and meeting quota.
Conveyor Installer
Honeywell
07.2018 - 10.2018
- Helped installed conveyors and sewed in nails into ceilings, picked up trashed and wore harness to put down roof
Multiple Sales Projects
Metro PCS Authorized Dealer & AT&T
11.2015 - 04.2017
- Opened and closed store, made sure all inventory was in stock, made sure all displays were nice and neat on counters. Greater all customers with a smile and asked " how may I help you"
Toddler Teacher
Smyrna bilingual academy
07.2016 - 12.2016
- I assisted with managing 8 children and feeding them, teaching them colors, numbers and alphabet in English and Spanish. I changed their diapers as well as sanitized all areas after use. I put toddlers on mat for nap time and assisted lead teacher with other aspects such as cleaning, monitoring.
Cashier
Nam Dae Mun Farmers Market
05.2015 - 11.2015
- Made sure every customer found everything they were looking for. Up-sell promotions and keeping customers up to date with store. Walked around store supervising my area.
Bakers assistant
D's cannoli's
08.2013 - 04.2014
- Opened and closed store. Made sure register was sufficient. Cleaned work area. Help make cannoli filling and baked cannoli's. Help to make sure finances were up to date. Worked over time and promoted cannoli's.
Education
Associate of Science - Business Management
Chattahoochee Tech
Marietta, GAHigh school or equivalent - undefined
Paxen
Marietta, GA12.2016
Skills
- Speak fluently Spanish and Portugués (10 years)
- Fast paced learner (6 years)
- Strong oral, very precise, always aware, very motivated Very acknowledged in Microsoft Word Pays attention to detail (10 years)
- Bilingual
- CSR
- Call Center
- Customer Service
- Customer Care
Certification
- Valid Drivers License
- Life and Health Insurance February 2020 to Present
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
English
Native or Bilingual
Timeline
Vice President
Family First Life
01.2021 - 02.2023
1st Party Collector
Sequium Asset Solutions
09.2019 - 04.2020
Conveyor Installer
Honeywell
07.2018 - 10.2018
Collections Specialist
Credit Acceptance
01.2018 - 06.2019
Toddler Teacher
Smyrna bilingual academy
07.2016 - 12.2016
Multiple Sales Projects
Metro PCS Authorized Dealer & AT&T
11.2015 - 04.2017
Cashier
Nam Dae Mun Farmers Market
05.2015 - 11.2015
Bakers assistant
D's cannoli's
08.2013 - 04.2014
Multiple customer service projects
Alorica and NCourt
High school or equivalent - undefined
Paxen
Associate of Science - Business Management
Chattahoochee Tech