Yamira Pabon
Apex,NC
Summary
Customer Service professional with 10+ year's experience. Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Med-Tech industry. Hardworking, disciplined and reliable with demonstrated record of success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
Relias Learning
Morrisville, NC
04.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Customer Service Coordinator
Siemens Healthineers
Cary, NC
03.2022 - 09.2022
- Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of Siemens Healthineers products and services
- Work closely with cross-functional teams to ensure a positive customer experience
- Monitor customer requests and overall system compliance to confirm equipment readiness for patient care
- Support on-site customer facing personnel i.e
- Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout the system life cycle
- Document customer satisfaction issues and escalate through appropriate channels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Insurance Coordinator
Tar Heel Periodontics and Implant Dentistry
Wake Forest, NC
11.2021 - 03.2022
- Managing late payments and overdue accounts.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Processing insurance payments and refunds.
- Entering data using dental practice management software.
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
Front Office Manager/Treatment Coordinator/Customer Service Representative
Borkan Family Dentistry
Raleigh, United States
07.2019 - 05.2020
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Calculated and presented treatment plans, verified insurance and claims investigations to back up Insurance Coordinator.
- Responsible for end of day closing and financial reports.
Insurance/Treatment Coordinator/Front Desk/AR/Marketing
High House Oral Surgery
Cary, NC
06.2018 - 07.2019
- Skilled in maintaining good office relationships with other practices, retrieving patient records, referrals and sending requested information, including patient reports
- Assisted in conducting interviews for hiring new employees
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Safeguarded all insurance related duties are completed in a timely and accurate manner to ensure excellent patient relations and financial success for the practice.
Front Office Manager
Night & Day Dental
Cary, NC
06.2017 - 05.2018
- Assumed interim office manager position, while performing all front desk duties and insurance verification, for 9 months to keep finances and office running smoothly
- Presented treatment plans effectively
- Investigated client balances and pending claims
- Verified insurance for walk-ins, as well as future appointments for high volume office.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Insurance Coordinator
Renaissance Dental Center
Raleigh, NC
09.2016 - 06.2017
- Responsible for all insurance verifications, and accurate communications to staff and patients regarding the insurance benefits
- Ensured coordination of benefits are accurate and considered as part of the financial planning
- Served as a liaison between insurance carriers, staff and patients to resolve any concerns and maintain a positive working relationship
- Assisted clients with financial inquiries in a friendly and professional manner.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
Education
No Degree - Biology And PreMed
Bayamon Central University
Bayamon, PRAssociate of Arts - Culinary Arts
Art Institute of Raleigh
12.2013
Skills
- Call Center Operations
- Employee Coaching and Motivation
- Report Preparation and Analysis
- Work Prioritization
- Office Management
- Leading Team Meetings
- Training Junior Team Members
- Administration and Reporting
- Verbal and Written Communication
Certification
October 2011 to September 2016
CPR & First Aid
March 2019 to March 2021
CPR & First Aid for Medical Professionals
HIPAA
March 2018 to March 2020
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Consultant
Relias Learning
04.2023 - 01.2024
Customer Service Coordinator
Siemens Healthineers
03.2022 - 09.2022
Insurance Coordinator
Tar Heel Periodontics and Implant Dentistry
11.2021 - 03.2022
Front Office Manager/Treatment Coordinator/Customer Service Representative
Borkan Family Dentistry
07.2019 - 05.2020
Insurance/Treatment Coordinator/Front Desk/AR/Marketing
High House Oral Surgery
06.2018 - 07.2019
Front Office Manager
Night & Day Dental
06.2017 - 05.2018
Insurance Coordinator
Renaissance Dental Center
09.2016 - 06.2017
No Degree - Biology And PreMed
Bayamon Central University
Associate of Arts - Culinary Arts
Art Institute of Raleigh
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