YAMIRIAM FERNANDEZ
Hollywood,FL
Summary
Skilled Massage therapist and esthetician with 14 years of experience delivering relief and relaxation to clients. Proficient in application of swedish and Deep tissue massage. Dedicated to and well-versed in applicable regulations and industry best practices.
Overview
4
4
years of professional experience
Work History
Lead Massage Therapist
Turnberry Ocean Colony
Miami , Florida
2019.11 - Current
- Conducted client consultations to assess individual needs and preferences for massage treatments.
- Assigned, supervised, and evaluated work of subordinate massage therapists.
- Provided therapeutic massages of soft tissues and joints utilizing various techniques such as Swedish, deep tissue, sports massage, reflexology, trigger point therapy and myofascial release.
- Developed treatment plans based on clients' individual needs.
- Maintained records of services rendered including medical histories, treatments performed and progress noted.
- Educated clients on the benefits of massage therapy and recommended home care programs.
- Ensured that clients felt comfortable during their sessions with professional draping techniques.
- Maintained a safe environment through proper sanitation practices before and after each session with clients.
- Performed administrative duties such as scheduling appointments, ordering supplies and maintaining accurate client records.
- Managed employee schedules for other staff members to ensure adequate coverage at all times.
- Monitored inventory levels for necessary supplies needed for massage services.
- Provided training to new employees regarding policies and procedures pertaining to massage services.
- Resolved customer complaints in a timely manner and took corrective actions when required.
- Served as a liaison between management and staff members ensuring effective communication within the organization.
- Maintained clean, safe and well-organized work environment.
- Communicated with clients to learn about physical condition and symptoms.
Education
High School Diploma -
Republica Argelina
Habana1984-07
Skills
- Staff Training and Development
- Customer Needs Assessment
- Problem-solving capabilities
- Prenatal Massage
Timeline
Lead Massage Therapist
Turnberry Ocean Colony
2019.11 - Current
High School Diploma -
Republica Argelina
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