Gwendolyn Denton
Kent,WA
Summary
Dynamic Lead Massage Therapist at Elements Massage, recognized for enhancing client satisfaction through tailored treatment plans and exceptional customer service. Proven team leader with expertise in stress relief techniques and advanced pain management strategies, fostering professional growth among junior therapists while ensuring compliance with industry standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Massage Therapist
Elements Massage
Kent, WA
08.2016 - Current
- Led team of therapists to enhance client satisfaction and service quality.
- Developed individualized treatment plans based on client assessments and feedback.
- Mentored junior therapists, fostering professional development and skill enhancement.
- Implemented efficient scheduling processes to optimize therapist availability and appointment bookings.
- Conducted performance evaluations to ensure adherence to industry standards and best practices.
- Utilized various massage techniques, including deep tissue, Swedish, and sports massage, for effective treatments.
- Enhanced client retention through exceptional customer service and follow-up communication.
- Improved overall team performance by leading training sessions for junior massage therapists.
- Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
- Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
Education
No Degree -
University of Washington
Seattle, WAMassage Therapy
Renton Technical College
Renton, WA06.2016
Skills
- Stress relief and trigger point massage
- Team leadership and staff development
- Professionalism and ethics
- Lymphatic drainage and neuromuscular therapy
- Continuing education commitment
- Stress management techniques
Certification
Advanced MLD-Management of Post-Plastic Surgery Procedures- Vodder
Medical Massage - Masters Program
Sports Massage
Timeline
Lead Massage Therapist
Elements Massage
08.2016 - Current
No Degree -
University of Washington
Massage Therapy
Renton Technical College