Yamylet Perez Ortuno
Lilburn,GA
Summary
Detail-oriented professional with a strong background in customer service and appointment scheduling. Known for effective communication and problem-solving abilities, ensuring optimal patient experiences in fast-paced environments.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Call Center Representative
Advanced Ear, Nose,Throat & Allergy
Atlanta, GA
01.2024 - Current
- Handled patient inquiries regarding ear, nose, throat, and allergy services.
- Assisted patients with scheduling appointments
- Collaborated with healthcare professionals to provide accurate information to patients.
- Helping doctors office schedule an appointment for one of their patients.
- Completing referrals sent from different doctors, hospitals.
Warehouse Worker
Amazon
Stone Mountain, Georgia
08.2023 - 01.2024
- Operated warehouse equipment to efficiently move and organize inventory.
- Conducted quality checks on incoming and outgoing shipments for accuracy.
- Collaborated with team members to maintain a clean and safe work environment.
- Utilized inventory management systems to track product availability and location.
- Used pallet jacks to move items to and from warehouse locations.
Front Desk Receptionist
Budgetel Inn & Suites
Lilburn, GA
08.2022 - 02.2023
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed phone calls, addressing inquiries and directing them to appropriate departments.
- Handled reservations using property management software efficiently and accurately.
- Coordinated with housekeeping staff to ensure room readiness for incoming guests.
- Processed payments and maintained accurate records of transactions at the front desk.
- Greeted customers warmly and made them feel welcome.
Service Champion
Taco Bell
Duluth, Georgia
06.2020 - 06.2022
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted with training new team members on service standards.
- Collaborated with team to ensure smooth workflow during peak hours.
- Prepared food items according to company recipes and safety guidelines.
Education
Parkview High School
Lilburn, GASkills
- patient scheduling
- medical terminology
- problem solving
- team collaboration
- Training experience
- Call control skills
- Communicating with clients
- Appointment scheduling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Call Center Representative
Advanced Ear, Nose,Throat & Allergy
01.2024 - Current
Warehouse Worker
Amazon
08.2023 - 01.2024
Front Desk Receptionist
Budgetel Inn & Suites
08.2022 - 02.2023
Service Champion
Taco Bell
06.2020 - 06.2022
Parkview High School