Yan Epps
Sebring,FL
Summary
Motivated Shift Leader with over two years of serving experince enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Melting Pot Restaurants Inc.
Sarasota
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used toast pos and made cheese and chocolate fondue tableside while juggling other tables task aswell.
Serving Shift Lead
Cang Tong
Sebring, FL
07.2021 - 12.2023
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored employee performance and provided feedback on areas for improvement.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Cashier
Bealls
Sebring, FL
04.2021 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Avon Park High School
Avon Park, FL05.2021
Associate of Science - Computer Engineering Technology
South Florida State College
Avon Park, FLSkills
- Operations Monitoring
- Performance Improvement
- Regulatory Compliance
- Rules Enforcement
- Conflict Resolution
- Guest Service
- Staff Supervision
- Issue Resolution
- Positive Attitude
- Problem-Solving
Certification
- Serv safe certified
Accomplishments
- Worked hard to be promoted to shift lead in under 6 months.
Affiliations
- Enjoy working out
- Spending time with girlfriend
Timeline
Server
The Melting Pot Restaurants Inc.
01.2024 - Current
Serving Shift Lead
Cang Tong
07.2021 - 12.2023
Cashier
Bealls
04.2021 - 05.2021
High School Diploma -
Avon Park High School
Associate of Science - Computer Engineering Technology
South Florida State College