Summary
Overview
Work History
Skills
Timeline
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Yan gao

marietta,ga

Summary

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Massage Romantic Inc
01.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Owner/Manager of Operations

Sakura Stix Inc
02.2012 - 03.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge

Timeline

Assistant Manager

Massage Romantic Inc
01.2023 - Current

Owner/Manager of Operations

Sakura Stix Inc
02.2012 - 03.2023

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Yan gao