Yana Kozelo
Auburn,WA
Summary
I’m an enthusiastic and motivated individual passionate about customer service. My past and current jobs have allowed me to be a team player, working well both independently and within team settings to achieve goals. I’m a skilled communicator and problem solver committed to creating positive customer experiences. Whether it was working with kids or meeting new faces everyday I have learned great communication skills and have had a positive impact.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Merchandise Associate
Champion Designs
05.2023 - Current
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Created attractive displays to promote items.
Sunday School Teacher
City Hill Church
01.2020 - 05.2023
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Assessed student progress to determine level of understanding and adjust lessons to enhance learning.
- Organized and labeled materials and displayed students' work by ages and perceptual skills.
- Participated in various outreach programs.
- Assisted with fundraising activities.
Personal Shopper
Walmart
07.2021 - 04.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Developed professional relationships with customers to establish repeat business and increase trust.
Education
High School Diploma -
Auburn High School, Auburn WA
Auburn, WA06.2022
Skills
- Excellent Memory
- Team Player
- Exceptional Customer Service
- Communications Strategies
- Adaptable and Flexible
- Hospitality and Professionalism
- Financial Transactions
- Patient and Empathetic
- Organization
- Responsible and Reliable
- Fast Learner
- Attentive to Details
Languages
Ukrainian
Elementary
Russian
Elementary
Timeline
Barista
Starbucks
06.2023 - Current
Merchandise Associate
Champion Designs
05.2023 - Current
Personal Shopper
Walmart
07.2021 - 04.2023
Sunday School Teacher
City Hill Church
01.2020 - 05.2023
High School Diploma -
Auburn High School, Auburn WA
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