Yana Naumenko
Grayslake,IL
Summary
Dynamic and results-oriented person. Excelled in client communication and legal research. Skilled in Microsoft Office and adept at fostering positive relationships, demonstrating a fast learning curve and a commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Raising Cane's Restaurants
Gurnee
09.2023 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Lawyer's Assistant
Heart Institute Ministry Of Health Of Ukraine
Kyiv Ukraine
06.2022 - 02.2023
- Organized documents to manage paper and electronic filing systems of clients.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
Education
Bachelor of Law -
Borys Grinchenko Kyiv University
Kyiv, Ukraine06.2022
Skills
- File Organization
- Client Communication
- Legal Research
- Calendar Management
- Administrative tasks
- Proofreading
- Fast Learner
- Scheduling/Planning
- Relationship Building
- Microsoft Office
Languages
Ukrainian
Native or Bilingual
English
Professional Working
Russian
Native or Bilingual
Certification
- Marketing in Law Training - 03.27.2020 - 03.30.2020
- Licensed Autorized person for public procurement - 09.02.2022 - 02.15.2023
Timeline
Crew Member
Raising Cane's Restaurants
09.2023 - Current
Lawyer's Assistant
Heart Institute Ministry Of Health Of Ukraine
06.2022 - 02.2023
Bachelor of Law -
Borys Grinchenko Kyiv University