Yana Nykonenko
Los Angeles,CA
Summary
"Results-driven professional with a diverse background in customer service, administrative management, and legal support. Known for exceptional communication skills, adaptability, and a collaborative approach to teamwork. Possesses a legal education background, ensuring meticulous task execution with a focus on attention to detail, organization, and multitasking."
Overview
14
14
years of professional experience
Work History
Hostess
1212 Santa Monica
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Boutique Assistant
BOUTIQUE CARTIER
08.2023 - 03.2024
- Provided exceptional customer service to French and International clientele, addressing concerns and resolving issues promptly to ensure satisfaction
- Actively contributed to store operations and managed supply orders
- Collaborated with team members to achieve a seamless flow of operations during high-traffic periods
- Prepared and assisted in Private Viewing Appointments
- Support all hospitality elements in Boutique including beverage and lite bites
- Presented selected jewelry to customers, prepared for sale and packaged creations in a gift wrap.
- Assisted the Sales team by bringing products to the clients and viewing room
Hostess/Floor Runner
H8 COLLECTION, HOTEL GROUP
03.2022 - 10.2022
- Welcomed French and International guests
- Answered customer questions about hours, seating, and menu information
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Club Administrator
GOLF AND VILLAS LISNYKY
02.2017 - 03.2022
- Managed administrative operations of the golf course, including welcoming guests and assisting with requests
- Oversaw cash register operations, membership subscriptions, and inventory management
- Organized team-building events and private golf lessons, maintaining high standards of customer satisfaction
- Provided guidance on golf etiquette and dress code, while effectively resolving conflicts and supervising the housekeeping team.
Assistant Chief Legal Officer
01.2012 - 02.2017
- Managed a team of lawyers and represented tax interests in court proceedings.
Lawyer
TAX INSPECTORATE SHEVCHENKO DISTRICT
01.2011 - 12.2012
- Advocated for the tax inspectorate in legal matters and managed cases involving legal entities
- Managed 250 tax cases across all levels of litigation.
Junior Lawyer
ORANTA, INSURANCE COMPANY
06.2010 - 12.2011
- Drafted contracts, provided legal advice, and corresponded with clients and company services.
Education
Bachelor of Laws -
KYIV NATIONAL UNIVERSITY OF INTERNAL AFFAIRS OF UKRAINE
01.2010
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Languages
Ukrainian
Russian
English
French
Timeline
Hostess
1212 Santa Monica
05.2024 - Current
Boutique Assistant
BOUTIQUE CARTIER
08.2023 - 03.2024
Hostess/Floor Runner
H8 COLLECTION, HOTEL GROUP
03.2022 - 10.2022
Club Administrator
GOLF AND VILLAS LISNYKY
02.2017 - 03.2022
Assistant Chief Legal Officer
01.2012 - 02.2017
Lawyer
TAX INSPECTORATE SHEVCHENKO DISTRICT
01.2011 - 12.2012
Junior Lawyer
ORANTA, INSURANCE COMPANY
06.2010 - 12.2011
Bachelor of Laws -
KYIV NATIONAL UNIVERSITY OF INTERNAL AFFAIRS OF UKRAINE
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