Yana Sonina
Cedarburg,WI
Summary
Experienced retail professional prepared for leadership role, bringing strong focus on team collaboration and achieving results. Skilled in managing transactions, training staff, and maintaining high customer service standards. Known for reliability and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Expertise in problem-solving, conflict resolution, and inventory management.
Overview
4
4
years of professional experience
Work History
Cashier Manager
Amy Bellehumer
06.2025 - 11.2025
- Streamlined checkout processes, enhancing customer service efficiency and satisfaction.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Managed cash register operations, maintaining accurate financial records and transactions.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Resolved customer inquiries and complaints, improving overall shopping experience.
- Collaborated with management to develop promotional strategies boosting sales during peak hours.
- Built positive relationships with customers to increase repeat business.
Babysitter
Renea Wilson
07.2024 - 08.2024
- Provided age appropriate independent care adhering to family goals
- Implemented positive discipline techniques to promote respectful behavior among children.
- Supervised children, ensuring safety and well-being during playtime and activities.
Receptionist/Manager/Cashier
Natasha’s Tailoring and Bridal Boutique
07.2021 - 05.2024
- Scheduled over 30 appointments daily and managed shop scheduling
- Coordinated workload with staff with varying language backgrounds
- Handled business transactions and counted cash drawer for open and closing shifts
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
Education
High School -
Cedarburg High School
Cedarburg, Wisconsin06.2025
Skills
- Bilingual, Exceptional Customer Service Skills, Proficiency With Technology, Elderly Care Experience
- Store opening and closing
- Attention to detail
- Mentoring and coaching
- Punctual and reliable
SKILLS, CERTIFICATION AND INTERESTS:
English (Fluent), Russian (Fluent)
VOLUNTEER AND LEADERSHIP EXPERIENCE:
- Spring City Aviation
- Pilot in Training
- Formally trained in aircraft piloting and operation, including aircraft maintenance and routine checks
- Communicate with air traffic controllers using code specific language
SKILLS, CERTIFICATION AND INTERESTS:
Language, Art, Leadership, Volunteering, Working With Children and Elderly, Aviation
Timeline
Cashier Manager
Amy Bellehumer
06.2025 - 11.2025
Babysitter
Renea Wilson
07.2024 - 08.2024
Receptionist/Manager/Cashier
Natasha’s Tailoring and Bridal Boutique
07.2021 - 05.2024
High School -
Cedarburg High School