Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yana Stavnicha

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Sales Associate

Oak Mill Bakery
05.2022 - 08.2023
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing assignments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Wrapped, boxed and weighed bakery department products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.

Education

No Degree -

Taft High School
6530 W Bryn Mawr Ave, Chicago, IL 60631
06.2024

Skills

  • Exceptional customer service
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Teamwork and Collaboration
  • Time Management
  • Goal-Oriented
  • Creative Thinking

Languages

Ukrainian
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Oak Mill Bakery
05.2022 - 08.2023

No Degree -

Taft High School
Yana Stavnicha