Yana Stavnicha

Sales Associate

Oak Mill Bakery

4747 N Harlem Ave, Harwood Heights, IL 60706

05.2022 - 08.2023

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Provided positive first impressions to welcome existing, new, and potential customers.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed efficient cash register operations.
Created inviting environment for customers by maintaining store organization and cleanliness.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Adaptable and proficient in learning new concepts quickly and efficiently.
Cultivated interpersonal skills by building positive relationships with others.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Strengthened communication skills through regular interactions with others.
Worked flexible hours across night, weekend, and holiday shifts.
Provided professional services and support in a dynamic work environment.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Paid attention to detail while completing assignments.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Engaged in friendly conversation with customer to better uncover individual needs.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Answered customer questions about sizing, accessories, and merchandise care.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Wrapped, boxed and weighed bakery department products.
Managed returns, exchanges and refunds in accordance with store policy.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Used in-store system to locate inventory and place special orders for customers.

Summary

Overview

Work History

Sales Associate

Education

No Degree -

Skills

Languages

Timeline

Sales Associate

No Degree -

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