Yana Vasylchuk
Sunny Isles Beach,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Babysitter
Family
Miami, FL
09.2023 - 02.2025
- Communicated with parents about daily activities and any concerning behaviors.
- Tutored children in multiple school subjects to boost educational performance.
- Traveled with family to help with vacation activities and childcare.
- Led hands-on activities consistent with child's interests and skills.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Balanced schedules to promote optimal rest, play and educational periods.
- Developing creative ways to encourage learning through everyday experiences.
- Tailoring activities based on the individual needs of each child under care.
- Completing light housekeeping tasks such as tidying up toys and books.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Establishing trust through consistent communication with both parents and kids.
- Ensured physical and social well-being of each child.
- Engaged with children on individual basis to build positive, trusting relationships.
- Helped complete homework, school projects and chores.
Hotel Administrator
Hotel Gasthaus
Bukovel, Ukraine
11.2019 - 02.2022
- Issued room keys and escort instructions to bellhops.
- Organized staff training sessions on topics such as customer service excellence, conflict resolution.
- Assisted in preparing annual budgets and forecasting future expenses for the hotel.
- Assisted with recruitment efforts by screening resumes and conducting interviews.
- Implemented strategies to increase occupancy levels while maintaining high standards of customer service.
- Ensured hotel guests had a positive experience by responding to inquiries, resolving complaints and providing assistance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed guest feedback surveys to identify opportunities for improvement in service quality.
- Input and confirmed reservations for guests.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Built and maintained productive relationships with employees.
- Maintained records of all bookings made at the hotel using software applications.
- Reviewed financial reports on a regular basis to identify areas of cost reduction or increased profitability.
- Assisted guests at check-in, providing information on various services within hotel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Accounting And Finance
Chernivets'kyy Torhovel'no-Ekonomichnyy Instytut
Tsentral'na Square 7, Chernivtsi07-2019
Skills
- Reservation management
- Multilingual proficiency
- Sales and marketing
- Revenue management
- Guest relations management
- Language proficiency
- Problem-solving aptitude
- Financial reporting
- Computer skills
- Operational efficiency
- Professional demeanor
- Time management
- Reporting
Languages
English
Professional
Italian
Limited
Ukrainian
Native/ Bilingual
Russian
Full Professional
Certification
- Driver's license
Timeline
Babysitter
Family
09.2023 - 02.2025
Hotel Administrator
Hotel Gasthaus
11.2019 - 02.2022
- Driver's license
Bachelor of Science - Accounting And Finance
Chernivets'kyy Torhovel'no-Ekonomichnyy Instytut
Similar Profiles
Mary Grace FerraroMary Grace Ferraro
Pet Sitter at FamilyPet Sitter at Family
Reagan LaneyReagan Laney
Private Nanny at FamilyPrivate Nanny at Family
Emery TrogdonEmery Trogdon
Babysitter at FamilyBabysitter at Family
Viviana RodriguezViviana Rodriguez
Babysitter at FamilyBabysitter at Family
Veronika ShashinaVeronika Shashina
Waitress at Apollo GroupWaitress at Apollo Group