Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
PROFILE
Veronika Shashina

Veronika Shashina

Sunny Isles Beach,FL

Summary

Diligent Waitress (Server) with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Waitress

Apollo Group
07.2021 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Delivery Service Admin

Luciano Hotel and Spa (Kazan)
08.2020 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Assistant Waitress

Apollo Group
11.2018 - 02.2020
  • Reduced wait time for guests by assisting host/hostess with seating arrangements when necessary.
  • Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
  • Followed directions from lead Waitress to deliver exceptional guest service.
  • Upheld strict hygiene standards in all tasks performed, contributing to the restaurant's reputation for cleanliness.

Education

Bachelor of Engineering and Technology -

Kazan State Power University
01.2011

Skills

  • Handling complaints
  • Menu recommendations
  • Food running
  • Table setting
  • Accurate money handling
  • Active listening
  • Menu memorization
  • Time management
  • Customer service
  • Greeting guests
  • Team collaboration
  • Strong multitasking

Certification

  • STCW Security Awareness
  • STCW Basic Safety
  • STCW Crowd Management
  • Certificate of Service (Oceania Cruises)

Languages

Russian (Native)
English (Intermediate)

Timeline

Waitress - Apollo Group
07.2021 - 03.2024
Delivery Service Admin - Luciano Hotel and Spa (Kazan)
08.2020 - 07.2021
Assistant Waitress - Apollo Group
11.2018 - 02.2020
Kazan State Power University - Bachelor of Engineering and Technology,

PROFILE

  • Date of Birth: 09/29/1987
  • Residing in: Sunny Isles Beach

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