Yanaisy Diaz Fernandez
Groveport
Summary
Results-driven Custodial Supervisor with expertise in team leadership, training, and compliance. Proven ability to develop efficient cleaning programs and enhance operational workflows, ensuring high standards of cleanliness and safety.
Overview
3
3
years of professional experience
Work History
Custodial Supervisor
Mason Equity
Columbus
11.2022 - 01.2026
- Supervised custodial staff to ensure cleanliness and safety standards.
- Trained new employees on cleaning procedures and equipment usage.
- Scheduled and coordinated daily cleaning tasks for various facilities.
- Inspected work areas for compliance with health and safety regulations.
- Managed inventory of cleaning supplies and ordered necessary materials.
- Developed training materials to enhance staff skills and efficiency.
- Collaborated with management to improve custodial operations and workflows.
- Resolved employee concerns and maintained a positive work environment.
- Responded quickly to emergency situations requiring immediate attention.
- Wrote and filled reports for all accidents and injuries.
- Interviewed and chose best candidates for each role.
- Helped team members use supplies efficiently to achieve department objectives and reduce waste.
- Assigned specific tasks to individual team members and evaluated performance.
- Standardized purchase of all equipment, tools and supplies to control costs.
- Scheduled preventative maintenance activities for the facility's HVAC systems and other mechanical systems as needed.
- Documented incidents or accidents involving custodial staff members and reported them to management immediately.
- Monitored the cleanliness of all areas within the facility on a daily basis.
- Performed regular maintenance checks on all custodial equipment used by staff members.
- Inspected restrooms regularly and ensured that they were stocked with necessary supplies.
- Reviewed monthly reports from each shift supervisor regarding their work assignments and progress.
- Investigated customer complaints pertaining to service issues relating to cleanliness or sanitation standards.
- Trained new custodial staff in proper use of cleaning products, safety protocols, and other job-related tasks.
- Ensured compliance with applicable health, safety and environmental regulations.
- Ordered replacement parts when needed for malfunctioning equipment utilized by custodians.
- Conducted periodic inspections of all storage areas for hazardous materials or chemicals used by the custodial team.
- Advised management about potential problems related to staffing levels or training needs for the department.
- Coordinated with vendors to ensure timely delivery of janitorial supplies.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained accurate records of time worked, supplies ordered, and equipment repairs.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Swept and damp-mopped private stairways and hallways.
- Explained goals and expectations required of trainees.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Reported damage or theft of hotel property to management.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Resolved conflicts between custodian personnel in a professional manner.
- Developed and implemented standard operating procedures for all custodial staff.
- Prepared annual budget estimates related to labor costs associated with the custodial team.
Residential Housekeeping Supervisor
FMTBR Services, LLC
Hamilton
10.2024 - 12.2025
- Supervised daily housekeeping operations to ensure cleanliness and safety standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient workflow.
- Inspected facilities for cleanliness and addressed maintenance issues promptly.
- Scheduled staff shifts to maintain adequate coverage for all areas.
- Developed cleaning checklists to streamline tasks and improve efficiency.
- Collaborated with management to enforce company policies and procedures consistently.
- Conducted orientation sessions for new hires on company standards and expectations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Managed team of employees, daily progress reports and overall project planning.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Reported damage or theft of hotel property to management.
- Explained goals and expectations required of trainees.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and damp-mopped private stairways and hallways.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Education
High School Diploma -
Sandino High School
Havanna, Cuba06-1999
Skills
- Staff supervision
- Cleaning procedures
- Safety inspections
- Supply management
- Equipment maintenance
- Quality control
- Employee training
- Workflow optimization
- Customer service
- Team coordination
- Time management
- Problem solving
- Communication skills
- Window cleaning
- Process improvements
- Leadership development
Languages
Spanish
Professional
References
References available upon request.
Timeline
Residential Housekeeping Supervisor
FMTBR Services, LLC
10.2024 - 12.2025
Custodial Supervisor
Mason Equity
11.2022 - 01.2026
High School Diploma -
Sandino High School