Yana K Oatman
Arlington ,Tx
Summary
Accomplished professional with a proven track record in customer service and claims management, notably at Addecco Staffing. Excels in handling inbound and outbound calls, ensuring high levels of customer satisfaction through effective communication and organizational skills. Demonstrates leadership in resolving complex claims, enhancing productivity and teamwork. Successfully achieves significant improvements in timely payments and customer service metrics.
Overview
3
3
years of professional experience
Work History
Healthcare Claims
Addecco Staffing
06.2021 - 06.2022
- Inbound and outbound calls to assigned medical providers to obtain medical charts, billing claims on behalf of clients
- Comply with HIPAA and Accountability act to ensure the right privacy for the patient records
- Answer any inquiry the medical providers may have, explaining medical bills, medical charts, and payment options
- Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
- Submitted insurance claims and resolved billing or claims issues.
- Successfully resolved complex claims involving multiple parties, coordinating efforts for timely settlement.
- Collaborated with claims department to ensure prompt and accurate processing of client claims, resulting in high levels of customer satisfaction.
Customer Service
Chime
03.2022 - 05.2022
- Taking inbound and outbound phone calls adhering to the quality of standards, by accepting ownership of effectively solving customer issues, complaints, and inquiries, and keeping customer service satisfaction at the core of every decision and behavior
Inbound Calls Monitor
TARGET COLLECTIONS
06.2022 - Current
- MONITOR ACCOUNTS ON A DAILY BASIS
- IDENTIFY OUTSTANDING ACCOUNT RECEIVABLES
- INVESTIGATE HISTORICAL DATA FOR DEBTS AND BILLS
- TAKE ACTIONS IN ORDER TO ENCOURAGE TIMELY PAYMENTS
- PROCESS PAYMENTS AND REFUNDS
Education
High School -
Lancaster High School
06.2016
Skills
- Customer service
- Online chats
- Emails
- Claims
- Inbound calls
- Outbound calls
- Leadership
- Teamwork
- Productivity
- Adaptability
- Communication
- Organizational skills
- Collaboration
Timeline
Inbound Calls Monitor
TARGET COLLECTIONS
06.2022 - Current
Customer Service
Chime
03.2022 - 05.2022
Healthcare Claims
Addecco Staffing
06.2021 - 06.2022
High School -
Lancaster High School