Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yanan Zhang (Nancy)

San Francisco,CA

Summary

Observant beauty advisor skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled skincare and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Speaking fluent English and Mandarin. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Product Promoter

Dina M Promotions
10.2022 - Current
  • Generated customer interest through effective communication and persuasive selling techniques.
  • Identified potential leads through active listening and targeted questions during promotions, effectively expanding the customer base.
  • Conveyed complex technical information in simple terms, ensuring customers fully understood the value of promoted products.
  • Created a welcoming environment for customers during promotions by maintaining clean display areas and adhering to professional dress codes policies consistently.
  • Provided exceptional customer service by addressing questions or concerns promptly and professionally during promotions.
  • Participated in ongoing training and professional development opportunities to keep current with industry trends and best practices for effective product promotion.
  • Increased brand awareness by promoting products at various events, trade shows, and retail locations.

Beauty Advisor

DFS
San Francisco, CA
07.2019 - 08.2022
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recommended beauty products to meet individual customer needs.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • speaking English and Mandarin fluently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Metrology Engineer

DEC
Canton, China, Guangdong Province, China
07.2009 - 08.2018
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
  • Prepared cost estimates, schedules and project specifications for proposals.
  • Participated in formal internal design reviews of proposed products and components, providing input on potential technical improvements.
  • Performed quality control procedures on equipment and materials.
  • Applied mathematical skills and understanding of engineering principles to design new products, tools and systems.
  • Implemented safety and accident prevention programs for each project.

Education

Associate of Science - Science And Math, ESL

CCSF
San Francisco, CA
08.2021 - 12.2023

Bachelor of Science - Metrology

China Jiliang University
Hangzhou City, China
07.2009

Skills

  • Skin Condition Diagnosis and Treatment
  • Merchandise Recommendations
  • Customer Needs Assessment
  • Exceeding Customer Expectations
  • Sales and Promotions
  • Excellent Written and Verbal Communication
  • Customer Engagement
  • Ability to Lift 40 Pounds
  • Cross-Selling and Upselling
  • Strong Communication and Interpersonal Skills
  • Team Meetings
  • Product Demonstration
  • Cash Register Operations
  • Microsoft Excel
  • Microsoft PowerPoint
  • Product Promotion
  • Brand Representation
  • Critical Thinking

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Product Promoter

Dina M Promotions
10.2022 - Current

Associate of Science - Science And Math, ESL

CCSF
08.2021 - 12.2023

Beauty Advisor

DFS
07.2019 - 08.2022

Metrology Engineer

DEC
07.2009 - 08.2018

Bachelor of Science - Metrology

China Jiliang University

Similar Profiles

CREATE PROFILE
Yanan Zhang (Nancy)