Yanara Milian Hernandez
McDonald’s
1130 W 77 St Apt 2 Hialeah ,FL
2
Languages
9
years of professional experience
Dynamic Fast Food Manager with a proven track record at McDonald’s, excelling in operations management and customer engagement. Enhanced customer satisfaction through effective complaint resolution and streamlined workflows, achieving significant waste reduction. Skilled in staff training and development, ensuring compliance with health and safety regulations while fostering a positive team environment.
Work History
Fast Food Manager
9 Years- Directed crew schedules, staffing levels, and shift coverage to maintain smooth restaurant operations.
- Trained crew members on food safety, service standards, and station procedures.
- Monitored inventory, ordering, and stock rotation to prevent shortages and waste.
- Enforced quality, cleanliness, and sanitation standards across kitchen and lobby areas.
- Resolved customer concerns quickly to support positive service and repeat business.
- Supervised cash handling, register accuracy, and daily drawer reconciliation.
- Coordinated opening and closing procedures to ensure readiness and secure end-of-day operations.
- Coached team performance, improved accountability, and supported consistent execution during peak periods.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma
Skills
Complaint resolution
Customer engagement
Health and safety regulations
Operations management
Food preparation
Food safety compliance
Sanitation standards
Waste reduction
Staff training and development
Customer complaint handling
Inventory control and record keeping
Adaptable
Passion for customer satisfaction
Supervisory skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fast Food Manager
McDonald’s
10.2017 - CurrentRead More
Westland Hialeah Senior High School
High School Diploma
Read More