Yancey Claire Bourdon
Anchorage,AK
Summary
Dynamic Food & Beverage Supervisor with expertise in staff training, inventory management, and quality assurance. Committed to enhancing customer satisfaction and operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Food & Beverage Supervisor
Marriott Anchorage Downtown
820 7th Avenue Anchorage, Alaska 99501
11.2025 - Current
- Assisted in managing daily operations of food and beverage service areas.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new team members on service standards and operational procedures.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Barista
Marriott Anchorage Downtown
820 7th Avenue Anchorage, Alaska 99501
03.2024 - 02.2025
- Prepared and served high-quality espresso beverages, ensuring consistency in taste and presentation.
- Operated various coffee brewing equipment, maintaining cleanliness and functionality to enhance customer experience.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Delivered exceptional customer service by engaging with guests and addressing inquiries promptly.
- Maintained a clean and organized work area, adhering to health and safety regulations consistently.
- Maintained a clean and organized workspace for optimal productivity and safety.
Concierge Attendant
Marriott Anchorage Downtown
820 7th Avenue Anchorage, Alaska 99501
03.2024 - 02.2025
- Delivered exceptional guest service by addressing inquiries and providing information about hotel amenities and local attractions.
- Trained new staff on concierge protocols and best practices, fostering a culture of excellence in service.
- Assisted in managing front desk operations, contributing to efficient check-in and check-out processes.
- Developed comprehensive knowledge of hotel services, enhancing guest satisfaction through personalized recommendations.
Restaurant Server
Marriott Anchorage Downtown
820 7th Avenue Anchorage, Alaska 99501
02.2024 - 02.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu items and service standards.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Executed accurate order taking using point-of-sale systems for efficient processing.
- Developed strong relationships with regular guests, fostering loyalty and repeat business.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
Bachelor of Science - Hospitality Management
University of Sotheastern Philippines
Iñigo St, Bo. Obrero, Davao City, 8000 Philippines07-2023
Skills
- Menu development
- Waste reduction
- Sanitation standards
- Beverage making
- Table service
- Quality assurance
- Inventory management
- Staff supervision
- Staff leadership
Languages
English
Professional Working
Filipino
Professional Working
Timeline
Food & Beverage Supervisor
Marriott Anchorage Downtown
11.2025 - Current
Barista
Marriott Anchorage Downtown
03.2024 - 02.2025
Concierge Attendant
Marriott Anchorage Downtown
03.2024 - 02.2025
Restaurant Server
Marriott Anchorage Downtown
02.2024 - 02.2025
Bachelor of Science - Hospitality Management
University of Sotheastern Philippines