Yanci Romero
Germantown,MD
Summary
Dynamic professional with a proven track record in customer service and patient care coordination, honed at Myeyedoctor and other esteemed organizations. Excelled in multitasking and leveraging interpersonal skills to enhance customer satisfaction and streamline operations. Adept at appointment scheduling and handling high call volumes, consistently improving efficiency and client relations.
Overview
3
3
years of professional experience
Work History
Optometric Technician/Front Desk
Myeyedoctor
01.2025 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Conducted pre-examination tests for patients.
Call Center Representative
Montgomery County Board of Elections
Gaithersburg, MD
04.2024 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Associate
Burlington
Germantown, MD
10.2021 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD06.2020
Skills
- Appointment scheduling
- Customer service
- Translation
- Multitasking
- Organizational skills
- Fast Learner
- Adaptability and flexibility
- Task prioritization
- Patient care coordination
- Interpersonal skills
- Interpersonal communication
- Adaptability
- Continuous improvement
Languages
Spanish
Native or Bilingual
Timeline
Optometric Technician/Front Desk
Myeyedoctor
01.2025 - Current
Call Center Representative
Montgomery County Board of Elections
04.2024 - 05.2024
Customer Service Associate
Burlington
10.2021 - 05.2024
High School Diploma -
Clarksburg High School