Yancy Collins
Wylie,TX
Summary
Dedicated professional with 5 years of experience in customer service. Strong team player with a proven ability to collaborate, communicate effectively, and contribute to a positive team culture. Skilled in problem-solving and adaptable to dynamic environments. Ready to bring teamwork and leadership skills to drive success and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coach
Plano Sports Authority
Murphy , Texas
04.2024 - 05.2024
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Monitored athletes' academic progress, ensuring they maintained satisfactory grades.
- Maintained accurate records of players' individual progress throughout the season.
- Helped provide knowledge with my Team by using tools to help them develop their game.
- Organized off-season conditioning programs focused on strength training and cardiovascular endurance.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
- Collaborated with assistant coaches to design offensive plays that capitalized on the team's strengths.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
Customer Service
Plano Sports Authority
Plano , TX
08.2017 - 04.2024
- Developed strategies for improving customer service standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service..
- Used Ipads to raise goals and to repair Nets
- Helped Coaches get theirs badges by taking pictures of them, then editing it in the software.
- I used knowledge and wisdom to help in tough situation when needed an escort or when coaches or parents had an issue on the court.
Delivery Driver
Amazon
Mckinney, Texas
04.2023 - 11.2023
- Analyzed sales data to determine areas of improvement for future campaigns.
- Developed pricing strategies to ensure competitive positioning within the marketplace.
- Conducted market research to identify new products and trends in the Amazon Marketplace.
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com.
- Reviewed competitor activity and adjusted marketing strategy accordingly.
- Safely drive and operate Company vehicle.
- Use handheld device for routing information, customer delivery information.
- Load and unload packages to be delivered.
Shipping and Receiving Clerk
Denali Advanced Integration
Plano , Texas
04.2022 - 11.2022
- Prepared documents such as work orders or bills of lading.
- corresponded with establishment representatives to rectify problems.
- packed, sealed, labeled, affixed postage to prepare materials for transport.
- Used Microsoft, excel, and It management software.
- Operated lift trucks or hand trucks to convey, move or hoist materials to proper departments or areas.
- Maintained inventory of shipping materials and supplies.
- Performed all computer functions necessary to track various aspects of goods.
- Supported the shipment of goods produced and the received goods and supplies used in or to aid in the production/storage of goods destined for sale to customer base
Electronics Cashier
Walmrt
Sachse, Texas
08.2018 - 05.2020
- Sold Merchandise
- Recognized by management for providing exceptional customer service.
- scanned coupons and applied discounts
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadline were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bagger/ Cart Pusher
Kroger
Wylie , TX
01.2016 - 08.2017
- Bagger/ cart pusher
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
- worked with cross- functional teams to achieve goals.
- Demonstrated strong problem solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science - Interdisciplinary Studies
The University of Texas At Dallas
Richardson, TX08-2026
Associate of Arts - Huminites
Western Texas College
Snyder, TX11-2021
Skills
- Media Relations
- Administrative support
- Team Building
- Health coaching
- Microsoft Word
- Microsoft Excel
- Data Analysis
- Data entry
Certification
- Forklift license
- Welding
Timeline
Coach
Plano Sports Authority
04.2024 - 05.2024
Delivery Driver
Amazon
04.2023 - 11.2023
Shipping and Receiving Clerk
Denali Advanced Integration
04.2022 - 11.2022
Electronics Cashier
Walmrt
08.2018 - 05.2020
Customer Service
Plano Sports Authority
08.2017 - 04.2024
Bagger/ Cart Pusher
Kroger
01.2016 - 08.2017
Bachelor of Science - Interdisciplinary Studies
The University of Texas At Dallas
Associate of Arts - Huminites
Western Texas College
Similar Profiles
Spencer NorrisSpencer Norris
Basketball Referee at Plano Sports AuthorityBasketball Referee at Plano Sports Authority
Caden O'ConnorCaden O'Connor
Soccer Referee at Plano Sports AuthoritySoccer Referee at Plano Sports Authority
Wes FortnerWes Fortner
Baseball Umpire at PLANO SPORTS AUTHORITYBaseball Umpire at PLANO SPORTS AUTHORITY
Bryce AllenBryce Allen
Camp Counselor at Plano Sports AuthorityCamp Counselor at Plano Sports Authority
Rahel AlemayehuRahel Alemayehu
Control and Reporting Senior Analyst at PepsiCo Inc.Control and Reporting Senior Analyst at PepsiCo Inc.