Yandene Richardson
Silver Spring
Summary
Motivated professional with a solid background in the hospitality industry. Skilled in cash handling, training new team members, and creating memorable guest experiences. Committed to enhancing customer satisfaction and fostering a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Laurel, MD
04.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Managed multiple tables efficiently, ensuring timely service and satisfaction.
- Collaborated with kitchen staff to coordinate food orders and special requests.
- Supported team members by training new hires on service protocols and standards.
Party Host
Urban Air Adventure Park
Laurel, MD
03.2024 - 08.2024
- Coordinated and executed engaging birthday parties and events for children and families.
- Ensured safety compliance by monitoring play areas and equipment usage.
- Developed themed activities that enhanced guest experience and satisfaction.
- Trained new team members on event hosting protocols and customer service standards.
- Collaborated with kitchen staff to provide seamless food service during parties.
Education
Psychology
Montgomery College
Rockville, MD05-2027
Montgomery Blair
Silver Spring, MD06-2024
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
Strong work ethic
- Professional appearance
- Team collaboration
- Compassionate and detail-oriented with strong administrative and customer service skills Experienced in scheduling appointments and providing excellent support in fast-paced environments Dedicated to maintaining patient confidentiality and delivering high-quality service
Timeline
Server
BJ's Restaurant & Brewhouse
04.2025 - Current
Party Host
Urban Air Adventure Park
03.2024 - 08.2024
Psychology
Montgomery College
Montgomery Blair