YANDERYN SHOUP
Broomfield,Colorado
Summary
Experienced Administrative and Management Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Housing Program Assistant
HUD Multifamily Denver Satellite Office
Denver, CO
07.2021 - Current
- Coordinated and communicated with external stakeholders to support program objectives.
- Designed and delivered self-guided training guide for new hires.
- Proofread and edited documents for accuracy and grammar.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and Account Executives and other service providers.
- Provided information on HUD Multifamily Programs to tenants and other callers in response to customer service, letters, and personal inquiries.
- Evaluated and organized docket backlog projects for proper maintenance and compliance with HUD rules and regulations.
- Performed preliminary review and analysis of records and contracts are complete and up to date.
- Corresponded with tenants and other callers regarding property inquiries, complaints, and new acquisitions for accounts.
- Prepared reports involving housing programs for senior team members and management. Maintained status control for each stage of processing.
- Trained and mentored 2 new hires. Generated and submitted Real Estate Assessment Center (REAC) correspondence to owners and management agents of properties in team portfolio.
- Conducted weekly data quality control through Integrated Real Estate Management System, (iREMS) for properties in portfolio.
- Prepared reports for management regarding special assignments.
- Logged over 500 AMPS (Asset Management Project) tasks for Account Executives upon request and property request.
- Coordinated monthly meetings with leadership team to collaborate and update new processes and procedures.
- Organized and collaborated with senior team members and management in developing Program Assistant Training Guide to streamline learning experience.
- Collaborated and Downloaded over 100 docket files labeling in accordance with naming convention and (SOP) Standard Operating Procedure.
- Worked with Production department and assembly property docket files.
- Performed routine data entry and document management.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Updated spreadsheets and databases to track, analyze, and report on performance goals data.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Worked with internal team members to remedy issues with preemptive solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
House Manager
Shoup Household
Broomfield, CO
01.2015 - Current
- Maintained environment that ensures child's safety and well-being
- Assessed family strengths and resources, including informal support systems
- Developed engaging, creative, and appropriate projects and resources
- Organized and supervised activities to promote physical, mental, and social development.
Student Worker
Regis University Military and Veteran Resource Center
Denver, CO
01.2017 - 06.2019
- Performed technically complex and difficult student advising and processing with minimal supervision
- Advised 15 students regarding educational options, requirements, policies procedures
- Developed Behavior Support Plans with student-centered involvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Office Manager/Executive Administrative Assistant
Gustavson Associates, LLC
Lakewood, CO
08.2014 - 01.2015
- Created supportive and comfortable workplace by welcoming visitors and supporting employee-facing services
- Demonstrated professionalism in conduct, demeanor, and work habits
- Exhibited effective communication and active listening skills
- Advanced knowledge of computer applications including GMAIL, Microsoft Word, Excel, and Outlook
- Motivated with courteous, energetic, and professional attitude
- Coordinated meeting arrangements along with keeping track of meeting action items
- Maintained appropriate computer programs and data backups in compliance with Company policy.
Leave Specialist-Spanish Interpreter
Reed Group, LTD
04.2012 - 08.2014
- Met customer service and key performance requirements
- Built appropriate rapport with customers and clients
- Researched, documented, and resolved errors promptly, accurately, and efficiently
- Answer incoming calls an average of 50-100 calls per day
- Managed Family Medical Leave Act leaves for employees of Fortune 5000 companies
- Served as phone support and first contact for Spanish speakers.
Operations Specialist Second Class Petty Officer
United States Navy Reserves
07.2007 - 10.2010
- Provided over 100 Sailors with the opportunity for optimal development of their professional skills, both military and technical to enhance unit readiness, individual upward mobility, and job satisfaction, resulting in the retention of over 100 Sailors
- Followed all command procedures and policies under Navy Publications and standards.
IT Specialist
Enterprise Solutions
01.2009 - 01.2010
- Administered quality control and process improvement activities, including data entry and data cleanup
- Built relationships and collaborated within a team, internally and externally
- Entered, updated, and maintained case file information
- Operated all equipment in a safe manner in accordance with policies and procedures.
- Exhibited strong organizational, communication, and interpersonal skills and attention to detail
- Converted current hard copy records into electronic files using EPS Files format using HP Scanjet 8390 series digital scanning system
- Followed scanning policies and procedures to create quality files for DCMA Headquarters, Boston, MA, and Carson, CA security offices.
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Explained technical information in clear terms to promote better understanding for non-technical users
Office Administrative Assistant
LA Biomedical Institute
09.2008 - 12.2009
- Prepared reports by collecting and analyzing information
- Maintained privacy, confidentiality and security of patient, staff and organizational data
- Handled incoming calls, screens and transfers calls
- Sorted and distributed mail and signs for packages
- Maintained files and records in organized and secure manner.
Executive Assistant
Scottel Voice and Data
04.2008 - 09.2008
- Worked both independently and in team setting is necessary
- Made travel arrangements and processes expense reports
- Scheduled meetings and appointments and managed travel itineraries
- Communicated and handled incoming and outgoing electronic communications
- Worked effectively in team environment, participating and assisting peers
- Ability to work well under pressure and adaptable to last-minute changes.
Operations Specialist Second Class Petty Officer
United States Navy
Point Loma, CA
07.2001 - 07.2006
- Ensured development, documentation, and presentation of classified security education, awareness, and training activities
- Supervised 10-plus personnel and worked with people from various diverse backgrounds
- Trained sailors in operation and maintenance of mechanical equipment
- Maintained, calibrated, and troubleshoot navigational, plotting, and communication systems used on board ship.
Education
Master of Science - Organizational Leadership
Regis University
Denver, CO08.2022
Bachelor of Science (B.S - Human Resources Management
Regis University
Denver, CO08.2020
Skills
- Tech Savvy
- Policies and Procedures
- Prioritization
- MS Outlook, Word, Excel, PowerPoint
- Travel Arrangements
- Written Communication
- Prepare Reports
- Presentation Materials
- Scheduling
- Attention to Detail
- Process Improvement
- File and Records Management
- Database Maintenance
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Housing Program Assistant
HUD Multifamily Denver Satellite Office
07.2021 - Current
Student Worker
Regis University Military and Veteran Resource Center
01.2017 - 06.2019
House Manager
Shoup Household
01.2015 - Current
Office Manager/Executive Administrative Assistant
Gustavson Associates, LLC
08.2014 - 01.2015
Leave Specialist-Spanish Interpreter
Reed Group, LTD
04.2012 - 08.2014
IT Specialist
Enterprise Solutions
01.2009 - 01.2010
Office Administrative Assistant
LA Biomedical Institute
09.2008 - 12.2009
Executive Assistant
Scottel Voice and Data
04.2008 - 09.2008
Operations Specialist Second Class Petty Officer
United States Navy Reserves
07.2007 - 10.2010
Operations Specialist Second Class Petty Officer
United States Navy
07.2001 - 07.2006
Master of Science - Organizational Leadership
Regis University
Bachelor of Science (B.S - Human Resources Management
Regis University
Similar Profiles
Yvonne JohnsonYvonne Johnson
Senior Loan Guarantee Specialist at HUD Office of Native American ProgramsSenior Loan Guarantee Specialist at HUD Office of Native American Programs
LEILANIE RABENALEILANIE RABENA
Quality Assurance Specialist at Satellite Office - for Uber Carshare AustraliaQuality Assurance Specialist at Satellite Office - for Uber Carshare Australia
Fatima Alexandria ZablanFatima Alexandria Zablan
Data Management Team Lead at Satellite Office Solutions – Clifford Hallam HealthcareData Management Team Lead at Satellite Office Solutions – Clifford Hallam Healthcare