Yandy Estrada Leon
Tampa,FL
Summary
Experienced bilingual customer service professional with a strong background in dispute resolution and client support. Skilled in problem-solving, compliance, and risk assessment. Proven ability to effectively manage customer interactions, investigate discrepancies, and ensure secure processes. Keen eye for detail and adaptability. Dedicated to delivering top-tier client service even in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Real Estate Agent Manager
Century 21 Rosa Leon
06.2018 - Current
- Managed and optimized office operations, enhancing efficiency and boosting productivity by 20%
- Supervised real estate transactions, ensuring full compliance with industry regulations and legal requirements
- Collaborated with clients, vendors, and legal teams to streamline property sales and closing processes
- Led and mentored a team of realtors, providing training and strategic guidance to increase sales performance by 15%
- Implemented workflow improvements, reducing transaction errors by 20% and saving the company $30,000 annually
- Oversaw financial transactions and budgeting for property investments, managing over $2 million in assets
Parts Assistant
Jerry Ulm Dodge
01.2015 - 01.2018
- Maintained and organized parts inventory, ensuring accurate stock levels and timely restocking
- Assisted mechanics by sourcing and delivering required parts, reducing equipment downtime
- Coordinated with vendors to procure parts efficiently, improving supply chain reliability
- Conducted routine inventory audits to track usage and minimize discrepancies
- Provided customer support by identifying and fulfilling parts requests promptly
Education
High School Diploma -
Gaither High School
Tampa, FL01.2012
Skills
- Customer Service
- Market Analysis
- Contract & Legal Compliance
- Financial & Budget Management
- Team Leadership & Coaching
- Customer Relationship Management
- Communication & Persuasion
- Problem-Solving
- Time Management
- Project Coordination & Team Leadership
- Risk & Budget Management
- Process Improvement & Optimization
- Stakeholder Communication
- Financial & Contract Management
- Data Analysis & Reporting
Certification
- Project Management Course, Completed project scheduling, risk management, and stakeholder engagement coursework
- Generative AI Overview for Project Managers, 02/12/25
- Data Landscape of GenAI for Project Managers, 02/13/25
- Talking to AI: Prompt Engineering for Project Managers, 02/13/25
Additional Information
Strong analytical and problem-solving skills., Ability to adapt quickly to fast-paced, dynamic environments., Passionate about leveraging project management to drive business success.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Real Estate Agent Manager
Century 21 Rosa Leon
06.2018 - Current
Parts Assistant
Jerry Ulm Dodge
01.2015 - 01.2018
High School Diploma -
Gaither High School
- Project Management Course, Completed project scheduling, risk management, and stakeholder engagement coursework
- Pursuing PMI Certification, Currently studying for the CAPM/PMP exam to enhance project management expertise, and achieve certification
- Generative AI Overview for Project Managers, 02/12/25
- Data Landscape of GenAI for Project Managers, 02/13/25
- Talking to AI: Prompt Engineering for Project Managers, 02/13/25
Similar Profiles
Sehajpreet KaurSehajpreet Kaur
Front Desk Receptionist at Century 21 LegacyFront Desk Receptionist at Century 21 Legacy
Prabhpreet KaurPrabhpreet Kaur
REAL ESTATE AGENT at Century 21 Carrie RealtyREAL ESTATE AGENT at Century 21 Carrie Realty
Terrence PerryTerrence Perry
Realtor at Century 21Realtor at Century 21