Yan Rodriguez

• Designed project workflows based on desired product requirements, accounting for available time and resources.
• Managed cross-functional teams to ensure timely delivery of high-quality digital projects.
• Developed comprehensive project plans outlining scope, timeline, resources, and milestones for successful project completion.
• Streamlined project management processes by implementing agile methodologies and effective communication strategies.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Leading and Managing a Team: Includes hiring, training, and supervising staff, scheduling, and addressing employee concerns.
• Ensuring Guest Satisfaction: Providing excellent customer service, handling complaints, and ensuring a positive dining experience.
• Meeting Financial Goals: Managing budgets, ,doing inventories, controlling costs, and maximizing profitability.
• Daily Operations: Overseeing all aspects of the restaurant's operation including front-of-house and back-of-house
• Following Mca Standards: Adhering to company policies and procedures.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Standardized development processes to coalesce subsequent projects around consistent workflows, shortening average development timeframes by number %.
• Analyzed customer usage patterns of publicly available solutions to detect and prioritize areas in need of future enhancements.
• Conducted thorough post-project assessments to identify opportunities for process improvement and increased efficiency in future endeavors.

• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.

▪︎ Provide boarding assistance to elderly, sick, or injured people.

• Respond to passengers' questions, requests, or complaints.
• Determine or facilitate seating arrangements.
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
• Perform equipment safety checks prior to departure.
• Greet passengers boarding transportation equipment and announce routes and stops.

• Safely loaded and unloaded trucks
using appropriate forklift attachments
reducing the risk of accidents or
injuries.
• Kept warehouse clean and organized
by removing debris and returning
unused pallets to designated areas
Improved warehouse efficiency by
skillfully operating forklifts to move.
• locate, and stack materials.
• Wrapped pallets in plastic wrap and
attached merchandise tags to prepare
for shipping.