Yanel Salas
Sacramento,CA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Meticulous with background in hospitality industry. Skilled in managing high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Visions Of Eden
Sacramento, CA
02.2024 - Current
- Maintaining a clean, safe, and organized store environment to enhance the customer experience.
- Generating repeat business through exceptional customer service.
- Training personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implementing loss prevention strategies, significantly reducing shrinkage.
- Completing regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Overseeing daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Hostess
Zocalo Restaurant
03.2023 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivating positive guest relations by managing information and orchestrating speedy seating.
- Monitoring seating area and checked restrooms regularly to keep spotless.
- Supporting servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimizing customer service complaints by expertly managing customer expectations during busy periods.
- Working with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Key Holder/ Shift Lead
Super Silver
07.2021 - 06.2022
- Engaging with customers by suggesting products and informing them of all relevant sales
- Multitasking with customer service and completing projects
- Providing pricing/sales knowledge & product knowledge
- In charge of assigning projects and directing team members to work in different departments of the store
- Responsible for following, as well as succeeding in store closing & opening procedures
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Boutique Sales Clerk
Goodwill Store
09.2020 - 08.2021
- Responsible for accuracy and general operation of cash register including ringing purchases, and collecting payment
- Assisted in locating & selecting merchandise and ensuring excellent customer service
- Sorting pulls, displays, & arranged merchandise as instructed by manager
- Assisted in stock rotation and maintaining racks, shelves and other displays in presentable manner
- Assisted manager in other duties related to store maintenance, cleanliness & performing general activities as assigned
- Processed merchandise in timely and efficient manner meeting or exceeding hourly goals and ensuring daily goals are met
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Skills
- Verbal fluency in Spanish
- Adaptive and Creative
- Responsible and Punctual
- Store Recovery Processes
- Eager to assist customers
- Adaptive learner/ Proactive observer
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Working well alone or with team
- Ability to lead and guide peers
- Product Recommendations
- Sales Expertise/ Upselling/ Suggestive
- Retail Management
- POS Systems Operations
- Daily Cash Register Operation
- Cash Drawer Management
Timeline
Assistant Manager
Visions Of Eden
02.2024 - Current
Hostess
Zocalo Restaurant
03.2023 - 06.2023
Key Holder/ Shift Lead
Super Silver
07.2021 - 06.2022
Boutique Sales Clerk
Goodwill Store
09.2020 - 08.2021