Yanelis Guisado Gonzales
Las Vegas,NV
Summary
Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.
Overview
15
15
years of professional experience
Work History
Cosmopolitan
Porter
Las Vegas, NV
01.2019 - 11.2019
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Achieved cost-savings by developing functional solutions to [type] problems.
- Handled all delegated tasks, including [Task] and [Task].
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Collaborated with others to discuss new [Type] opportunities.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Performed site evaluations, customer surveys and team audits.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided IT and software trouble-shooting support to rest of the organization.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Answered [number] calls per [timeframe] to assist with customer questions and concerns.
- Created agendas and communication materials for team meetings.
- Delivered [product or service] to customer locations on time.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Leveraged [software] to input and compile data gathered from various sources.
Housekeeper
Signature at mgm gran
Las Vegas, NV
10.2006 - 11.2018
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Seafood Cooperation Seattle
Processor fish barc ocean
Unalaska, AK
06.2004 - 04.2006
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended optimal merchandise based on customer needs and desires.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
- Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Calixto Garcia
La havana 06.1997
Skills
- Data management
- Fluent in Spanish
- Friendly, positive attitude
- First Aid/CPR
Timeline
Cosmopolitan
Porter
01.2019 - 11.2019
Housekeeper
Signature at mgm gran
10.2006 - 11.2018
Seafood Cooperation Seattle
Processor fish barc ocean
06.2004 - 04.2006
High School Diploma -
Calixto Garcia