Yanelis Polanco
Davenport,FL
Summary
Dynamic leader in restaurant management with established expertise at Gaylord Palms Resort & Convention Center. Demonstrated success in staff training, inventory control, and enhancing customer service, resulting in marked improvements in operational efficiency. Proficient in POS systems and promoting team collaboration while consistently upholding safety and quality standards to enrich guest experiences.
Overview
17
17
years of professional experience
Work History
Assistant Restaurant Manager
Gaylord Palms Resort & Convention Center
Kissimmee, FL
11.2023 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Created weekly work schedules for all restaurant personnel.
Food and Beverage Attendant
GayLord Palms Resort & Convention Center
Kissimmee, Florida
11.2022 - 11.2023
- Adeptly prepared beverages such as coffee, tea, frozen non alcoholic drinks, and served food with high quality standards
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
- Monitored and restocked supplies or food items to maintain inventory
- Applied excellent communication skills when interacting with customers and coworkers alike
General Manager
OTG Management
New York, NY
01.2014 - 06.2021
- Coordinated and directed workforce, employment choices, profit and loss projections, menu development, and promotions
- Established and implemented new policies to streamline operational workflows
- Spearheaded grievance/misbehavior procedures and staff assessments with human resources department assistance
- Led creation and execution of restaurant, Quick Serve, and Grab-and-Go team in fast-paced LaGuardia Airport concourse
- Provided greatest quality of service through troubleshooting, managing several circumstances, and utilizing resources
- Oversaw security, maintenance, injury prevention, and sanitation to guarantee staff's and visitors' safety
- Devised innovative strategies to achieve employee loyalty and reduce overall turnover
Restaurant Manager
Havana Central
New York, NY
01.2008 - 07.2014
- Assigned responsibilities and monitored restaurant employees to ensure great client relationships and adherence to quality control criteria
- Hired, trained, and provided product knowledge to foster team cooperation, provide outstanding customer service, and enhance operational efficiency
- Improved departmental performance and service level attainment through targeted team operational assessments and organized coaching to achieve corporate objectives
- Implemented business initiatives/policies, enhanced quality and operations, and assured employee compliance
- Enhanced business development by planning menus as well as managing food and wine inventories
- Enabled seamless transition to new program by effectively mentoring staff members
Education
High School Diploma -
Newtown High School
Queens, NY06-2007
Some College (No Degree) -
La Guardia Community College
Queens, NYSkills
- POS system
- Food safety compliance
- Employee scheduling
- Customer assistance
- Scheduling and labor control
- Inventory control
- Restaurant operations
- Staff training and development
References
References available upon request
Timeline
Assistant Restaurant Manager
Gaylord Palms Resort & Convention Center
11.2023 - Current
Food and Beverage Attendant
GayLord Palms Resort & Convention Center
11.2022 - 11.2023
General Manager
OTG Management
01.2014 - 06.2021
Restaurant Manager
Havana Central
01.2008 - 07.2014
High School Diploma -
Newtown High School
Some College (No Degree) -
La Guardia Community College
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