Yanelis Soriano Cueto
Miami,Florida
Summary
Dedicated Social Worker , excelling in case management and client advocacy. Proven track record in improving client service delivery by 30% through effective coordination and compassionate engagement. Expert in crisis intervention and conflict resolution, ensuring clients receive timely and appropriate support.
Overview
21
21
years of professional experience
Work History
Social Worker
Oficina Del Govierno Del Cerro
01.2004 - 03.2013
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Waitress
Futuro Supermarket
12.2016 - 09.2024
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
High School Diploma -
Escuela De Formacion De Trabajadores Sociales
Cojimar,Habana Del Este07.2004
Skills
Compassionate
Case Management
Client Advocacy
Conflict Resolution
Social Services
Attention to Detail
Efficient under pressure
Crisis Intervention
Motivational Interviewing
Empathy building
CPR, First Aid, AED
Assessment skills
Domestic Violence Training
- Team Collaboration
- Greeting guests
- Strong multitasking
- Customer Service
Timeline
Waitress
Futuro Supermarket
12.2016 - 09.2024
Social Worker
Oficina Del Govierno Del Cerro
01.2004 - 03.2013
High School Diploma -
Escuela De Formacion De Trabajadores Sociales
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