Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yanelle Terrones

Santa Ana

Summary

Motivated and bilingual Customer Service Representative seeking new opportunities to grow and expand my skills in a dynamic, fast-paced environment. Eager to contribute my strong communication, organization, and customer service experience to a team-oriented workplace.

Overview

3
3
years of professional experience

Work History

Clerk - CSR

Stater Brothers Markets
Fountain Valley
08.2022 - Current
  • Promoted through multiple positions: Bagger → Stocker → Clerk → Customer Service Representative
  • Manage daily customer interactions, address concerns, and resolve issues promptly.
  • Oversee front-end scheduling and ensure coverage for breaks and lunches.
  • Maintain accuracy in daily planning and communicate effectively with staff.
  • Provide consistent, empathetic service in a fast-paced environment—skills that are transferable to patient interaction and front desk duties.
  • Handled customer inquiries with professionalism and courtesy.
  • Processed payments, refunds, and exchanges accurately and efficiently.

Shift Leader

Charley's Philly Steaks
Santa Ana
02.2022 - 07.2022
  • Supervised daily operations and ensured compliance with safety protocols.
  • Trained new staff on procedures and customer service expectations.
  • Managed team schedules to align with peak business hours.
  • Led evening operations, including closing procedures, customer service, and end-of-day reporting.
  • Handled customer concerns with professionalism and ensured satisfaction.
  • Balanced registers and secured financials at closing—a transferable skill for handling patient records and insurance processing.
  • Maintained cleanliness and operational readiness, demonstrating attention to detail and compliance.

Education

High School Diploma -

Tustin High School
Tustin, CA
05-2023

Skills

  • Bilingual: English and Spanish
  • Verbal and written communication
  • Interpersonal skills
  • Customer service
  • Organizational skills
  • Time management
  • Information management
  • Stress management
  • Team leadership

References

References available upon request.

Timeline

Clerk - CSR

Stater Brothers Markets
08.2022 - Current

Shift Leader

Charley's Philly Steaks
02.2022 - 07.2022

High School Diploma -

Tustin High School

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