Yanelly Cortez
Austin
Summary
Proactive, customer-orientated, Knowing how to calm a crowd while staying optimistic. I have a solid vision of a new way to lead without doubting myself and also bringing the best potential out of everyone. With many difficult obstacles, comes problem solving strategies that I have learned to think of ahead and on the spot.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Babysitter
Yanelly's Village
Austin, TX
01.2026 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed creative educational games to enhance cognitive skills and promote learning.
- Maintained a structured daily schedule to foster consistency and routine for children.
- Communicated effectively with parents regarding children's progress and behavioral observations.
Cleaner
Yanelly's Village
Austin, TX
08.2025 - Current
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored new staff on effective cleaning techniques and equipment use.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Implemented quality control measures, enhancing overall cleanliness and customer satisfaction.
Personal Delivery
Door Dash / Favor
Austin, Texas
01.2023 - Current
- Achieved high customer satisfaction ratings through efficient food delivery and personal shopping services. Delivered accurate orders to customers, resulting in repeat business and positive feedback. Enhanced customer loyalty by providing exceptional service during each interaction.
Cleaner
Spotless clean
Bee Cave, Texas
01.2023 - 05.2024
- Oversaw comprehensive cleaning of gyms, offices, elevators, clubhouses, and restrooms to uphold high standards of cleanliness. Coordinated supply stocking for departments to facilitate operational efficiency. Cultivated a welcoming environment through attention to detail in cleanliness and fragrance.
Home Care Health Provider
With Open Arms
Rio Grande City, Texas
02.2014 - 10.2023
- Enhanced quality of life for elderly clients by effectively managing medical appointments and medication adherence. Streamlined daily activities, including meal preparation and household chores. Cultivated a dependable support network to address diverse needs.
Cashier, Supervisor, HR
Levy Restaurants
Austin, Texas
08.2022 - 06.2023
- Assisted in food preparation and organization of food and beverages. Supported sales of food and beverages, including beers. Maintained cleanliness of food stations and concourse areas. Conducted inventory checks and verified identification for age-restricted items. Prepared food and drinks for designated locations. Organized HR paperwork into folders and managed document retrieval for staff. Maintained confidentiality in all administrative tasks.
Supervisor
Moody Center
Austin, Texas
11.2022 - 01.2023
- Oversaw inventory management for liquors and beers to prevent stock shortages. Directed cleaning and organization efforts across the bar area to maintain a safe and welcoming environment. Implemented procedures to uphold cleanliness standards and prevent mold growth.
Server
Taquero Mucho
Austin, Texas
03.2022 - 07.2022
- Achieved high customer satisfaction by accurately processing orders and serving food to designated tables. Maintained a comprehensive understanding of menu ingredients to accommodate customer allergies. Executed thorough cleaning protocols for all dining areas and restrooms. Elevated special occasions by creating memorable birthday experiences for guests.
Curbside Shopper
H-E-B
Austin, Texas
02.2021 - 09.2021
- Managed personal shopping services by delivering groceries and verifying that all items met quality standards before handoff to customers.
CEO
Lovely Lips
Rio Grande City, Texas
05.2020 - 01.2021
- Produced organic lip gloss and lip kits with complementary accessories. Customized each order to enhance customer experience. Shipped products nationwide to reach a broad audience.
Cashier, Fryer
Whataburger
Austin, Texas
10.2019 - 03.2020
- Achieved high customer satisfaction through precise cash handling and accurate change delivery. Enhanced dining experience by efficiently serving food and managing takeout packaging. Improved operational efficiency by streamlining order taking and drink filling processes. Maintained cleanliness and hygiene through thorough deep cleaning of floors and counters.
Cashier
Pei Wei
Bee Cave, Texas
12.2017 - 03.2018
- Oversaw cash handling processes and communicated allergen information to customers regarding peanut-containing dishes. Coordinated food service to ensure accurate delivery to tables and managed food packaging operations. Conducted thorough cleaning of dining areas, restrooms, and equipment to uphold hygiene standards. Monitored alcohol service compliance by checking IDs for patrons over 21 years of age.
3rd key
Claire's Boutique
Austin, Texas
09.2015 - 06.2016
- Led decision-making processes in the absence of senior management, ensuring seamless operations. Oversaw financial responsibilities, managing bank transactions and store opening/closing procedures. Directed promotional activities and implemented loss prevention strategies to enhance store performance.
Education
High School Diploma -
Rio Grande High School
Rio Grande City05-2014
Skills
- Management, Handling Food, Writing, Engage in conversation, Eager to expand skills, Problem solving, Capable to hear others POV, Always eager to work, Positive Attitude Manage paper work, Taking inventory, printing out paperwork and putting them away in files
- Time management
- Strong work ethic
- Critical thinking
- Attention to detail
- Professionalism and discretion
- Clear communication
- Positive reinforcement
- Organizational skills
Certification
- Managers Food Handlers
- TABC
- Barbicide
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
Yanelly's Village
01.2026 - Current
Cleaner
Yanelly's Village
08.2025 - Current
Personal Delivery
Door Dash / Favor
01.2023 - Current
Cleaner
Spotless clean
01.2023 - 05.2024
Supervisor
Moody Center
11.2022 - 01.2023
Cashier, Supervisor, HR
Levy Restaurants
08.2022 - 06.2023
Server
Taquero Mucho
03.2022 - 07.2022
Curbside Shopper
H-E-B
02.2021 - 09.2021
CEO
Lovely Lips
05.2020 - 01.2021
Cashier, Fryer
Whataburger
10.2019 - 03.2020
Cashier
Pei Wei
12.2017 - 03.2018
3rd key
Claire's Boutique
09.2015 - 06.2016
Home Care Health Provider
With Open Arms
02.2014 - 10.2023
High School Diploma -
Rio Grande High School