Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
BusinessAnalyst
Yanelys Medina Velez

Yanelys Medina Velez

Haines City,FL

Summary

My experience at AdventHealth shows that I am able to maintain strict cleaning standards and manage emergencies, which reflects great teamwork and a great ability for cleaning. At SUBWAY® Restaurants, I excelled in office management and fostering customer and guest relationships, which reinforces my commitment to excellence and a results-oriented approach. All the experience and knowledge I gained as a student at the academy makes me an excellent "Phlebotomist" with an ease of finding the perfect places to draw blood. In addition, I am very demanding with my organizational procedures when working with a patient, obviously without forgetting the comfort and peace of mind that the person who attends will have when seeing my high level of skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Housekeeper

AdventHealth
04.2024 - Current
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
  • Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
  • Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.

Management

SUBWAY®Restaurants
11.2022 - 04.2024
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.

Customer Service

Pet Smart Corporate Office
08.2021 - 10.2022
  • Developed knowledge base for customer service reps, reducing resolution time.
  • Utilized exceptional customer service skills to satisfy all needs.
  • Enhanced company reputation through excellent customer service and professional demeanor.
  • Built lasting relationships with clients through outstanding customer service interactions.

Education

License/Certificate - Phlebotomy

Professional Academy of Health
Kissimmee, FL
08.2024

High School Diploma -

Ridge Community High School
Davenport, FL
05.2023

Skills

  • Teamwork
  • Cleaning and organizing abilities
  • Customer Service
  • Patient Care
  • Blood collection techniques
  • Patient preparation
  • Venipuncture
  • Recording data
  • Office Administration
  • Employee Relations

Accomplishments

  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Always know how to handle and process blood specimens correctly for testing and analysis.
  • All time understand infection control and keep my workspace and instruments clean and sanitary to avoid complications.

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housekeeper

AdventHealth
04.2024 - Current

Management

SUBWAY®Restaurants
11.2022 - 04.2024

Customer Service

Pet Smart Corporate Office
08.2021 - 10.2022

License/Certificate - Phlebotomy

Professional Academy of Health

High School Diploma -

Ridge Community High School

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Yanelys Medina Velez