Yaneng Xiong
Rogan’s Shoes
Sheboygan,WI
1
Language
7
years of professional experience
An adept worker is skilled at multitasking when one person is talking while a transaction is happening. Expertly solves any customer issues and offers key strengths in time management and communications across all levels of personnel, management, and clientele. Quickly completes task after task and is always ready for the next step forward.
Work History
Floor Supervisor
2 Years 4 Months- Instructed Sales Associates to assist customers, enhancing service quality
- Trained Sales Associates on efficient shoe stocking procedures, ensuring timely restocking
- Assisted Sales Associates with returns and exchanges, streamlining customer service process
- Helped to teach Sales Associates on how to stock the shoes in a correct and timely matter
- Executed closing procedures by accurately counting down cash registers and securing the store at night.
Sales Associate
2 Years 11 Months- Helped customers in walking them to the right direction of the type of shoes they needed
- Answered phone inquiries from customers and employees, providing assistance and information to enhance service experience
- Guided customers to appropriate shoe selections based on their needs, improving satisfaction and ensuring informed purchases
- Ensured store cleanliness by promptly addressing spills and messes on floors and shelves.
- Moved shoe boxes out to the sales floor to be put into the shelves
- Facilitated shoe exchanges for customers, ensuring correct sizes and styles were provided for optimal fit and satisfaction
Manufacturing Operator
7 Months- Secured parts for orders in an organized manner, ensuring quality and accuracy
- Achieved timely completion of customer orders to meet production goals
- Operated various manufacturing jobs in Plant D, gaining versatile skills and experience
- Collaborated with team members to accurately calculate totals at shift end
Guest Advocate
2 Months- Processed customer orders using cash, card, and gift cards to ensure smooth transactions
- Assisted customers by delivering their purchased items to vehicles parked outside the store
- Facilitated item returns and refunds to enhance customer experience
Front Counter Associate
5 Months- Helped customers select products and services and documented orders for McDonald’s
- Assisted customers in selecting products and services, accurately documenting orders for McDonald’s
- Ensured timely food delivery to seated customers
- Worked diligently and quickly to get the job done
Education
High School Diploma
Associate of Science - Computer Science
Completed six semesters of college thus far and looking for more opportunities to further improve myself.
Skills
Organizing
Cash handling
Inventory management
Customer engagement
Team leadership
Multitasking
Active listening
Telephone communication
Languages
English
Native or Bilingual
Timeline
Floor Supervisor
Rogan’s Shoes
06.2024 - CurrentRead More
Manufacturing Operator
Bemis Manufacturing
06.2022 - 01.2023Read More
Sales Associate
Rogan’s Shoes
07.2021 - 06.2024Read More
Guest Advocate
Target
11.2020 - 01.2021Read More
Front Counter Associate
McDonald’s
05.2019 - 10.2019Read More
North High
High School Diploma
Read More
University of Wisconsin – Green Bay
Associate of Science from Computer Science
Read More