Yanesi McDermott
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Senior Admin, Operations Support
American Water
Scranton, Pennsylvania
11.2024 - Current
- Procured necessary permits and regulatory approvals for all applicable projects, facilitating compliance and project progress.
- Accounted for contractor invoices accurately and in a timely manner, ensuring financial integrity and operational efficiency.
- Communicated monthly variances to Capital team for Capex and Opex, enhancing financial oversight and decision-making.
- Ensure that all necessary municipal permits have been processed and help where needed.
- Assist with the Hydrant Inspections & with emergency orders in Map Call.
- Provided support to customers in person and over the phone to address inquiries and resolve issues.
- Assist with emergency 1 calls to ensure customers are notified of emergency repairs.
Dispatch Coordinator
American Water
Scranton, Pennsylvania
12.2020 - 11.2024
- Monitor & resolve special orders along with emergency service orders.
- Delegated work assignments to optimize team productivity.
- Assigned and resolved issues for timely completion of service orders, improving workflow efficiency.
- Use independent judgment to assign work assignments.
- Managed database operations to enhance coordination and efficiency. of customer notification system.
- Managed database operations to streamline customer notifications.
- Coordinated event management tasks to ensure alerts were properly maintained.
Retention & Admissions Specialist
Penn Foster
Scranton, Pennsylvania
08.2017 - 12.2020
- Enrolled students in academic programs to better their futures.
- Reviewed financial packages to present tailored options that addressed student needs.
- Assisted departments with bilingual communication to enhance collaboration.
- Handled customer complaints with empathy and composure.
- Handled customer complaints with empathy, ensuring resolution and maintaining positive student relationships.
- Processed documents, prepared, and entered information into a computer using data entry skills.
- Proactively participated in meetings and helped create new practices.
- Pitched ideas to enhance performance and efficiency, contributing to team discussions and initiatives.
Teacher's Assistant/ Floater
King's College Early Learning Center Bright Horizons
Wilkes-Barre, Pennsylvania
07.2016 - 08.2017
- Observed children's interests and collaborated with co-workers to create engaging curriculum tailored to those interests.
- Maintained records, documenting children's triumphs, sharing progress with parents.
- Observed children's interests and worked with co-workers to develop creative ideas for engaging curriculum.
- Provided classroom support to teachers during peak activity times. by providing support in their classrooms during busy times. when needed as a floater.
Education
Master of Science - Human Resources Management
University of Scranton
PennsylvaniaBachelor of Science - Business Administration
Lackawanna College
PennsylvaniaSkills
- Mapcall
- SAP
- CRM
- Google Suiteee
- Microsoft Office
- SharePoint
- Coupa
- Adobe
- Cisco
- W1V & A1V
- AS/400
- Bilingual (Spanish)
Leadership Experience
- The United Way, Volunteered at The United Way for the VITA (Volunteer Income Tax Assistance) program.
- American water, Scranton, Part of the Diversity and Inclusion Champions of American water, representing our location of Scranton, for a year. And part of the Cultural of excellence group, where we suggest new methods for upcoming issues, plan and execute them, for everyone to use.
- Filled taxes for those with low income for the tax season in 2019 using and following proper regulations and laws.
- Currently working to improve our onboarding program for distribution. Working on the structure of the program with the steps required by the company. Involving others to educate the new hires on their specific roles and responsibilities.
Timeline
Senior Admin, Operations Support
American Water
11.2024 - Current
Dispatch Coordinator
American Water
12.2020 - 11.2024
Retention & Admissions Specialist
Penn Foster
08.2017 - 12.2020
Teacher's Assistant/ Floater
King's College Early Learning Center Bright Horizons
07.2016 - 08.2017
Master of Science - Human Resources Management
University of Scranton
Bachelor of Science - Business Administration
Lackawanna College