Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Yanessa Ilea Santana

Coatesville,US

Summary

Detail-oriented professional with a strong foundation in customer service and administrative support, recognized for excellent communication, interpersonal, and creative thinking skills. Demonstrates a diligent work ethic and a proactive approach to managing front desk operations, ensuring smooth daily workflows while effectively addressing guest inquiries. Resourceful and results-driven, adept at adapting to changing environments and collaborating within teams to enhance business performance and achieve organizational goals. Committed to maintaining a welcoming atmosphere and delivering exceptional service that elevates client satisfaction and supports team objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Avid Hotel
01.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

CASHIER

The Home Depot
05.2024 - 01.2025
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Utilized problem solving skills to effectively handle difficult situations.
  • Assisted with training and mentoring new team members.
  • Enforced store safety and cleanliness standards, reducing hazards.

CASHIER

Grocery Outlet Bargain Market
06.2021 - 01.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged, and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, and refunds, and resolved transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

BACHELOR OF SCIENCE (B.S.) - SPORTS MEDICINE

West Chester University
West Chester, PA

High School Diploma -

Coatesville Area Senior Highschool
PA
06.2023

Skills

  • Payment Collection
  • Returns Processing
  • Cash Handling
  • Time Management Skills
  • Cleaning and Sanitizing
  • Multitasking Capabilities
  • Product restocking
  • Teamwork and collaboration
  • Cash Register Operation
  • Customer Assistance
  • Customer Service
  • Written and Verbal Communication
  • Work Ethics and Integrity
  • Patience and Empathy

    • Order packaging

  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Office organization
  • File organization
  • Hospitality services
  • Document management
  • Call answering and routing
  • Payment processing

Certification

CPR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Accomplishments

    Employee of the Month

Timeline

Front Desk Receptionist

Avid Hotel
01.2025 - Current

CASHIER

The Home Depot
05.2024 - 01.2025

CASHIER

Grocery Outlet Bargain Market
06.2021 - 01.2023

BACHELOR OF SCIENCE (B.S.) - SPORTS MEDICINE

West Chester University

High School Diploma -

Coatesville Area Senior Highschool

Similar Profiles

CREATE PROFILE