Yanet Afonso

Experienced healthcare administrator with expertise in managing high-value treatment cases ranging from $1K to $60K. Skilled in overseeing scheduling, insurance credentialing, claims, and billing with a strong knowledge of dental and medical coverage requirements. Certified in OSHA, CPR, and CPT coding, with proven ability to ensure compliance and accuracy in patient care operations.

Successfully managed and trained teams of 50+, developed training manuals, and coordinated scheduling across multiple clinics. Experienced in financial counseling for patients, policy and protocol development, and implementing operational improvements to enhance efficiency and patient experience. Proficient in KPI tracking, P&L reporting, and conducting performance reviews to drive accountability and results.

Maintained medical and dental records by documenting patient data in Dentrix

Monitored social media and referrals

Enhanced treatment planning for clients

Enhanced efficiency of treatment scheduling

Managed payment collection process with precision

Created detailed end of day reports to monitor and evaluate key performance indicators.

Verified insurance policies ensuring accurate coverage information.

Implemented efficient strategies to optimize collection efforts

Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.