KARMAE JOHNSON
Amherst,TX
Summary
Results-focused dental office professional with a background in administrative and clinical tasks, specializing in insurance verification, patient scheduling, and effective communication to enhance exceptional patient care. Committed to supporting dental teams with efficiency and accuracy, ensuring seamless operations and fostering a positive patient experience. Demonstrates the ability to thrive in fast-paced environments while maintaining a strong focus on quality service and collaboration. A proactive approach to problem-solving and dedication to continuous improvement contribute to overall team success.
Overview
15
15
years of professional experience
Work History
Dental Office Administrator
Dr. Gambacorta & Associates
Cheektowaga, New York
09.2025 - 03.2026
- Processed numerous insurance claims and verified patient coverage eligibility efficiently.
- Facilitated claims filing to guarantee timely receipt of payments.
- Engaged with insurance companies to investigate denial of claims.
- Explained treatment options and costs to patients thoroughly.
- Outlined alternative financial options such as CareCredit and Cherry for patients.
- Prepared financial statements, including treatment estimates and associated costs.
- Managed appointment scheduling and confirmed visits while maintaining organized records.
- Greeted patients and distributed necessary forms before appointments.
- Verified patient information for accuracy prior to each visit.
- Created insurance policies in OpenDental aligned with provider website information.
- Ensured accurate attachment of patients to corresponding insurance policies.
- Reviewed EOB's with patients.
- Emailed and faxed documents to relevant parties.
- Answered phone calls, delivering clear information to callers.
Executed payment processing with precision, minimizing errors.
Registered new patients, confirming all required documentation.
Supported administrative functions by handling diverse tasks as needed. - Refined schedule by filling or consolidating gaps when noticed
Externship
Alltown Dental
Amherst, United States
11.2022 - 04.2023
- Confirmed patient appointments
- Made follow-up calls for patients who had surgical procedures
- Scanned EOB's, BOB's into patient charts
- Scanned Surgical Consent Forms into patient charts
- Escorted patients to examination rooms
- Cleared outdated paperwork by shredding
- Cleaned and prepared operating rooms for both the Dental Hygienist and the Doctor
- Loaded and Unloaded the Autoclave
- Sterile Processing (CaviWipes, BioSonic Ultrasonic, Sterilization Bags, Autoclave)
- Shadowed the Doctor, Office Manager and Dental Hygienist
Technical Support Representative
Charter Communications
Buffalo, United States
03.2018 - 11.2018
- Internet Repair Technical Support Representative
- Effectively solve customers internet issues in a timely and accurate fashion.
- Use Answer Flow to guarantee call center objectives were met.
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Achieved customer satisfaction rating of 100% within 5 months, exceeding corporate target.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Personal Care Assistant (PCA)
Alwell
Buffalo, United States
02.2015 - 08.2015
- Home management (housekeeping, laundry, etc.)
- Assist my client according to his/her care plan
- Complete all my tasks in a timely manner
- Prepare and serve meals
- Assist with bathing, dressing, and grooming
- Run store errands
Volunteer
Sisters of Charity Hospital
Buffalo, United States
12.2010 - 12.2011
- Discharge Patients in the Maternity Ward
- Transport Patients for Discharge
- Proper Change of Hospital Bedding after Discharge
- Served meals to patients rooms
- Served customers as requested for needs during their hospital stay
- Daily meet with Head Nurse to find out duties of the day
Education
Medical Coding (CPC) -
AAPC
Buffalo, NY05-2026
Healthcare Management (Bachelor's Degree) -
Trocaire College
Buffalo, NY05-2023
Biochemistry -
Hutchinson Technical Center High School
Buffalo, NY01-2013
Skills
- Healthcare Management
- Dental Office Experience/Administration
- Insurance Verification
- Dental Insurance Policies
- Medical Billing
- Telephone Etiquette
- Assisting Dental Staff
- Patient Scheduling and Treatment Coordinating
- Dental Coding
- Dental Terminology
- Patient Communication
- Dental Software Proficiency
- Multitasking Abilities/Task Prioritization/Time Management
- HIPAA compliance
- Attention to Detail
- Fast Learner/Eager to Learn
- Advanced Medical Terminology
- Goal Setting
- Instrument Sterilization & Disinfection
- Patient Room Preparation
Education
true
Timeline
Dental Office Administrator
Dr. Gambacorta & Associates
09.2025 - 03.2026
Externship
Alltown Dental
11.2022 - 04.2023
Technical Support Representative
Charter Communications
03.2018 - 11.2018
Personal Care Assistant (PCA)
Alwell
02.2015 - 08.2015
Volunteer
Sisters of Charity Hospital
12.2010 - 12.2011
Healthcare Management (Bachelor's Degree) -
Trocaire College
Biochemistry -
Hutchinson Technical Center High School
Medical Coding (CPC) -
AAPC