Yanet Grisales Hernandez

Experienced community management professional with a proven track record in fostering robust community engagement and enhancing tenant satisfaction. Experienced in managing comprehensive accounts payable processes, ensuring accuracy and compliance, fostering team collaboration, and enhancing procedural efficiency.

Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.

• CUSTOMER SERVICE & MANAGEMENT
• Coordinated social activities, civic affairs, and community awareness efforts; Conducted consumer quality assurance surveys; Property Liaison/Representative; submitted and followed up on customer work orders for appliances, home improvements, and decorating. Developed guest/resident appreciation programs
• Fellowship trainee programs; Supervised administrative staff; Coordinated conflict resolution; Assessment work of employees and write performance reviews; Coached orientation and training for new hires; provided support with corporate and management team.
• SUPPORT & RETENTION
• Conducted property and amenity inspections; Authorized necessary repairs with vendors; Prepared status reports
• Achieved 35-40% applicant placement and property closing ratio; Exceeded 45% in renewals of leases with the highest profit margin;
• Increased occupancy of property complex by raising unit sales; reduced resident complaints by analyzing conflicts and provided corrective action.
• ADMINISTRATION & MARKETING
• Interviewed potential residents; Pre-qualified prospective lessees; Collected security deposits; Prepared leasing contracts; Scheduled move in dates; Collected monthly rental payments; Processed lease terminations and renewals; Prepared invoices, Accounts payable;
• Processed Bills; Posted rent payments to general ledger; managed database of property inventory, resident applications and accounting transactions.
• Conducted rental property analysis; Evaluated competitive market; Created newspaper and web-based advertisements; Developed direct mail advertisements and property description brochures; Prepared market summary reports and outcome analysis.