Hi, I’m
Martha Butler
Redlands,CA
Summary
Dedicated Human Resource Specialist committed to fostering engaging development and employee-driven initiatives. Proven expertise in building trust and rapport within teams, significantly enhancing workplace culture and productivity. Passionate about aligning HR strategies with organizational goals to drive performance and elevate employee satisfaction. Prepared to leverage extensive knowledge in HR management and employee engagement to support a dynamic and thriving workforce.
Overview
9
years of professional experience
Work History
American Medical Response, AMRRiverside, CA
Human Resources Coordinator
07.2021 - Current
Job overview
- Managed responses to background investigators and conducted thorough reviews of employee personnel files.
- Monitored and managed background investigator inquiries, ensuring timely communication with operations and HR teams.
- Assisted in responding to employment verification requests from mortgage lenders regarding hours worked. Communicated effectively with various departments to gather necessary information. Supported team members in ensuring timely responses to inquiries.
- Managed responses to all EDD/disability documentation for RIV, SB, LA, and SD regions.
- Executed accurate processing of union dues cards to ensure compliance with union regulations.
- Facilitated HRIS support for NEOP scanning and management of essential personnel documentation.
- Oversaw tracking and monitoring of all HR-required annual training reports.
- Coordinated i9 NEOP documentation and verification for Riverside and San Bernardino County, enhancing operational efficiency.
- Provided direction and support to employees on GPS service usage to enhance operational efficiency in Riv, SB, LA, and SD.
- Analyzed and reported on breached sign-on bonuses collections to support financial accountability and operational efficiency.
- Achieved successful recovery of breached education loans and scholarship collections through effective tracking and management strategies. Enhanced reporting processes to improve visibility and accountability.
- Streamlined onboarding by developing and maintaining CAAS folders for new hires. Enhanced NEOP processes for RIV/SB, improving overall efficiency.
- · Starting RIV EWYL Process MAY 2024 RIV
- Coordinated recruitment events as necessary to support hiring initiatives.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
UCPath CenterRiverside, CA
EMPLOYEE SERVICES ASSOCIATE
11.2019 - 07.2020
Job overview
- Achieved high employee satisfaction by effectively addressing HR inquiries and resolving issues promptly. Streamlined communication processes for payroll, human resources, academic personnel, and benefits, enhancing support for UC employees through dedicated phone assistance.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Loma Linda Shared ServicesSan Bernardino, CA
CUSTOMER SERVICE REPRESENTATIVE
10.2016 - 11.2019
Job overview
- Enhanced employee satisfaction by delivering timely assistance with HR-related inquiries. Streamlined front desk and badge desk operations to improve service efficiency. Contributed to employee records management, ensuring data accuracy and accessibility.
- Facilitated effective communication by resolving customer inquiries in English and Spanish, promoting high satisfaction rates.
Education
Los Angeles Pacific UniversityOnline
Organizational Leadership from Concentration in Human Resources
12.2019
Skills
- Demonstrated knowledge of diverse HR functions
- Experience in ensuring data accuracy and benefits administration
- Five years in customer and employee support
- Calm in challenging situations
- Proficient in MS Office Suite and PeopleSoft
- Human resources administration
- Effective communication of accurate information
- HR policies compliance
- New employee orientations
- Confidential document control
- Bilingual - Spanish
- Human resources audits
LANGUAGES
Spanish
Timeline
Human Resources Coordinator
American Medical Response, AMR
07.2021 - Current
EMPLOYEE SERVICES ASSOCIATE
UCPath Center
11.2019 - 07.2020
CUSTOMER SERVICE REPRESENTATIVE
Loma Linda Shared Services
10.2016 - 11.2019
Los Angeles Pacific University
Organizational Leadership from Concentration in Human Resources