Yania Mendez
Tampa,FL
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Masters Building Products
05.2016 - Current
- Respond to telephone inquiries at high call volumes while simultaneously providing excellent service to customers coming into the showroom
- Maintain customer accounts updated with accuracy by processing customer orders and payments following company procedures
- Recommend potential products or services by collecting customer information and analyzing customer needs
- Establish, develop and maintain positive business and customer relationships
- Consistently improve customer satisfaction through expert resolution of conflicts by demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Leasing agent
Wyndham Park
12.2015 - 05.2016
- Assisted in maintaining strong relationships with existing tenants as well as establishing strong relationships with potential tenants
- Coordinated move-ins and move-outs while providing beneficial advice and support to residents
- Conducted apartment tours, answered questions and highlighted selling features and benefits of said property
- Collected rent, application fees and deposits while keeping accurate records of all financial transactions
- Organized all resident files for easy access in order to help tenants in a timely manner.
Secretary
MidWest Tile
12.2014 - 08.2015
- Assisted customers with their needs along with recommendations over the phone or in person
- Greet all customers and assessed their problems in order to find the best product/services
- Answer product questions with up-to-date knowledge of sales and store promotions
- Kept records of all sale transactions in an organized fashion to promptly assist with customer concerns regarding past purchases.
WFH Customer Service Rep
Asurion Wireless Insurance
02.2011 - 12.2014
- Answer incoming calls from customers regarding their insurance policies
- Walk customers through claim procedures when necessary
- Follow up with customers when needed either via email or callback
- Ensure all company required procedures are followed
- Provide pertinent and timely information to all customers.
Education
High School Diploma -
Leto High School
Tampa, FLSkills
- Experienced Bi-lingual Customer Service Representative that is detail-oriented, hard working
- Technically skilled and focused with a strong work ethic and the ability to make quick decisions
- While prioritizing work I am advanced in multi-tasking in a fast-paced work environment as well as
- Being resourceful and have the ability to adapt to new environments as needed I am seeking an
- Opportunity to grow within an organization
Languages
Spanish
Full Professional
Timeline
Customer Service Supervisor
Masters Building Products
05.2016 - Current
Leasing agent
Wyndham Park
12.2015 - 05.2016
Secretary
MidWest Tile
12.2014 - 08.2015
WFH Customer Service Rep
Asurion Wireless Insurance
02.2011 - 12.2014
High School Diploma -
Leto High School
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