YANICE THOMAS
Belton,Texas
Summary
Detail-oriented professional with a strong reputation for impeccable accuracy and meeting deadlines. Proficient in utilizing database software to execute policies and procedures, resulting in streamlined workflow processing. Highly skilled at organizing and prioritizing large workloads for efficient task completion. Trusted resource known for exercising discretion with confidential material. Results-oriented self-starter with exceptional organizational, problem-solving, and decision-making abilities. Experienced in coordinating, planning, and supporting daily operational and patient administrative functions. Adept at developing and maintaining detailed administrative processes that enhance efficiency, accuracy, and overall organizational objectives. Capable of handling sensitive interpersonal matters with professionalism. Highly focused and driven to achieve results in complex, deadline-driven operations. Expert in identifying goals, setting priorities, and resolving issues effectively.
Overview
11
11
years of professional experience
Work History
Financial Counselor
Canyon Creek Behavioral Health
Temple, TX
04.2023 - Current
- Serve as the point of contact for all financial assistance related questions
- Communicate with patients to identify and understand financial, social, and medical histories and other relevant patient information
- Gather all relevant information required to process financial assistance requests; including but not limited to working with providers on treatment plans, best practices, and related necessary medical opinions
- Document all communication and follow up in the EMR
- Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage and hospital reimbursement
- Determine eligibility for care at CCBH Health by assessing patient eligibility for Medical Assistance, Emergency Medical Assistance, Community Programs, and Government Programs
- Counsel patients on out-of-pocket liabilities
- Collect deductibles, pre-payments, and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately
- Communicate financial coverage status and applicable financial decisions with all appropriate parties
- Submit patient accounts to collection agency’s or qualify them for charity program.
- Makes sure cpt codes are in place for benefit verifications.
- Use IDS systems for professional billing and professional fees
Daycare Administrative Assistant
Central Texas Children Center
Temple, TX
01.2018 - Current
- Enrolling children, updating medical files, administering medicine, filing profiles, taking payments, teaching kids fine and gross motor skills
- Manage day-to-day activities at a preschool
- Meet with other administrators, parents, and community organizations
- Visit classrooms and observe teaching methods
Patient Service Specialist
Baylor Scott & White
Temple, TX
12.2021 - 04.2023
- Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones
- Arranges follow-up visits and referral appointments
- Assists with patient registration duties by collecting and verifying insurance information
- Verifies patient demographics and enters changes into computer system
- Directs patient to appropriate waiting areas
- Accepts payments for physician/clinic services according to established guidelines
- Posts payments and enters charges into computer utilizing appropriate codes
- Generates daily payment reports and verifies cash drawer against report
- Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
- May be required to discuss financial arrangements with patients
- Receives and directs phone calls
- Assists patients and other visitors
- Responds to routine inquiries concerning practice services, hours of operation, etc
- Ensures any patient complaints are handled appropriately
- Assists with medical records duties as requested
Store Associate
Target Super Center
Ft. Worth, TX
01.2019 - 01.2020
- Assisting with item returns, picking online orders, closing registers down, defecting out items, helping guest sign up for Target credit card
- Took initiative during slow times to re-stock, or other tasks assigned by the supervisor
- Maintained consistent accuracy of cash register, made sure all payment transactions were correct and proficient
Customer Representative
Aegis Humana Healthcare
Temple, TX
01.2014 - 05.2019
- Assisting in the aid of customer hygiene practices
- Renewing prescriptions, renewing healthcare, faxing paperwork over to doctors, and updating contact information
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database
- Taking clear and accurate messages on behalf of other departments
- Responding to patient’s questions and needs by editing, canceling, and re-scheduling appointment as necessary according to clinic protocols
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling
- Creating testing orders for patients and faxing or mailing as per patient request
- Faxing medical records to facilities authorized to receive patient information
- Re-scheduling patient appointments as required via telephone calls and written notification to patients
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities
- Handling 100-200 incoming calls per day
Education
Associate - early childhood development
Post University
01.2022
High School Diploma -
Temple Charter Academy
06.2013
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
- Financial counseling
- Telephone etiquette
- Budget planning
- Payment negotiation
- Proficient in software
- Client relationship
- Effective customer communication
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Cash handling
Timeline
Financial Counselor
Canyon Creek Behavioral Health
04.2023 - Current
Patient Service Specialist
Baylor Scott & White
12.2021 - 04.2023
Store Associate
Target Super Center
01.2019 - 01.2020
Daycare Administrative Assistant
Central Texas Children Center
01.2018 - Current
Customer Representative
Aegis Humana Healthcare
01.2014 - 05.2019
Associate - early childhood development
Post University
High School Diploma -
Temple Charter Academy