Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaniela Forteza

Homestead

Summary

An English-speaking, goal-oriented biology major with strong background in leadership, quality assurance, and customer service in high-volume retail settings. proven skill in handling transactions, resolving customer complaints, and using initiative and dependability to maximize team performance. solid biological science background mixed with practical research, community work, and academic achievement experience. interested in continuing professional development while sharing STEM skills and applied knowledge in healthcare or research fields.

Overview

2
2
years of professional experience

Work History

Guest Advocate

Target
11.2023 - Current
  • Handled customer inquiries and resolved problems promptly, ensuring a positive experience that contributed to exceeding performance standards.
  • Created a team culture focused on customer satisfaction by supporting coworkers and leading by example during busy hours.
  • Counted, stored, and distributed store funds and processed coupons accurately as part of the cash office team, ensuring financial accuracy and accountability.

Team Lead

Panera
09.2023 - 11.2023
  • Led a team in maintaining a clean and safe work environment, which reduced customer complaints and improved satisfaction scores.
  • Implemented quality control systems to ensure proper procedures, resulting in consistent food safety and employee efficiency.
  • Managed daily operations including cash handling, shift planning, and customer service, demonstrating multitasking and leadership.

Education

No Degree -

Miami Dade College
Miami, FL

Associate of Arts - Biological Sciences

Florida International University
Miami, FL
01-2027

High School Diploma -

Terra Environmental Research Institute
Kendall, FL
06-2023

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Computer skills
  • Data inputting
  • Payment processing
  • Product sales
  • Bilingual

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Guest Advocate

Target
11.2023 - Current

Team Lead

Panera
09.2023 - 11.2023

No Degree -

Miami Dade College

Associate of Arts - Biological Sciences

Florida International University

High School Diploma -

Terra Environmental Research Institute

Similar Profiles

CREATE PROFILE