Yanil Torres

Brooklyn,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

years of professional experience

Work History

City Park Worker

Department Of Environmental Protection

Brooklyn

05.2022 - Current

Trimmed greenery, shrubs and hedges to maintain uniform appearance.
Removed tree stumps, roots and debris for cohesive landscape appearance.
Maintained gardening tools by replacing blades and fluids.
Utilized lawn striping methods for healthy grass growing and appearance.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Motor Vehicle Representative

Department Of Motor Vehicles

Queens, NY

07.2021 - 01.2022

Performed routine data entry or document management.
Informed customers by mail or telephone of additional steps needed to obtain licenses.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Verified authenticity of foreign identification or immigration documents.
Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.

Traffic Checker

New York City Transit Authority

New York, NY

05.2016 - 07.2021

Collect and record accurate data for all ridership and time performance surveys.
Enumerate customers coming in and out of the bus and subway systems.
Provide customer service to assist passengers with travel information and reroutes.
Place service notice postings throughout the 5 boroughs to ensure timely information for smoother transitions.

Customer Service Representative

Con Edison

Queens, NY

02.2017 - 07.2017

Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers about billing, payment processing and support policies and procedures.

Education

Associate of Applied Science - Criminal Justice

Berkeley College