Yanil Torres
Brooklyn,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
City Park Worker
Department Of Environmental Protection
05.2022 - Current
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Motor Vehicle Representative
Department Of Motor Vehicles
07.2021 - 01.2022
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Verified authenticity of foreign identification or immigration documents.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Traffic Checker
New York City Transit Authority
05.2016 - 07.2021
- Collect and record accurate data for all ridership and time performance surveys.
- Enumerate customers coming in and out of the bus and subway systems.
- Provide customer service to assist passengers with travel information and reroutes.
- Place service notice postings throughout the 5 boroughs to ensure timely information for smoother transitions.
Customer Service Representative
Con Edison
02.2017 - 07.2017
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science - Criminal Justice
Berkeley College
New York, NY05.2020
Skills
- Microsoft Office: Excel, Word, Powerpoint, and Outlook
Timeline
City Park Worker
Department Of Environmental Protection
05.2022 - Current
Motor Vehicle Representative
Department Of Motor Vehicles
07.2021 - 01.2022
Customer Service Representative
Con Edison
02.2017 - 07.2017
Traffic Checker
New York City Transit Authority
05.2016 - 07.2021
Associate of Applied Science - Criminal Justice
Berkeley College
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